Tutor
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5 Messages
Whole Home DVR for Non-DVR systems
So I have 3 H24 Receivers, none are DVR H24R units. Received email telling me they are not connected to the Internet. They are connected to my private home network in a residential NAT'd range of 192.168.*.* - so the units are physically connected to the network that provides Internet transports. Unfortunately these units use the Whole Home (?) sharing software that phones home to DirecTV/ATT - they accomplish this by using the address range of 169.254.*.* - since this is not a subnet that transports on my home network they cannot get out onto the internet. Allowing them internet access would be opening my network to hackers and security threats. It was previously documented that the software for H24 and H24R are the same and that trying to use Whole Home on an H24 will fail since there is no HDD/SSD. There is no way I can find to change the Whole Home IP address scheme from 169.254.*.* so they will not get connected to the internet until I can set them to my LAN subnet. I am concerned that since they report not being on the internet that somehow that will affect my service.
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
Not sure why you are concerned. The 169 addresses are link-local that allow the receivers to talk to a DVR for whole home, nothing to do with phoning home to direcTV. If there is no DVR, the 169 addresses do nothing. The receivers also have a "regular" 192 address so you don't need to change anything.
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KrasuB00
Tutor
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5 Messages
4 years ago
I wrote this because I received an email from AT and T saying my DVR was not connected to the Internet. I believe the real solution is to assume the email is click-bait or SPAM as I have no DVR. Prior to my last router flash those link local addresses were broadcasting UDP queries for Windows Media Sharing, after the router flash they are now trapped as they try to make invalid DHCP requests, they are no longer getting Internet. Whole home tracks viewing... I'd bet that is accomplished without the HDD/SSD/Whole Home subscription - what really goes on under the covers.
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
Without a DVR there is no Whole Home as there are no programs to share and without a DVR to buffer the downloads the H24s can't use On Demand so there is no need to even have them connected to the internet. No idea why you got that email.
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DIRECTVhelp
Community Support
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255.1K Messages
4 years ago
Please share your account information through a private message, so we can continue to check in your request and make sure we cover all your needs. You can also find information in the following link about our receivers and their operation as their basic troubleshooting:
http://sm.att.com/568027db
We will be waiting for you. Have a great day!
Santiago, AT&T Community Specialist.
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Juniper
ACE - Expert
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23K Messages
4 years ago
Either that email was sent in error or is a scam. Though small possibility they don't have issue with it going to non-DVR users as would encourage them to upgrade. But there is no issue with keeping your setup the way it is.
Whole Home DVR requires a minimum of an HDDVR (HR21 thru HR24, or R22 if rest of requirements are met) AND a HD non-DVR (H21 thru H25). Alternatively a Genie (HR34, HR44, HR54 / HR54R1), Genie Lite (H44 with DVR upgrade kit), or Genie-2 (HS17), would suffice as that is DirecTV's Advanced Whole Home HDDVR (so not optional like other setups).
Having no HDDVRs at all (regardless of model) means you cannot use Whole Home DVR and do not have access to On Demand (since requires the DVR's hard drive to download to).
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KrasuB00
Tutor
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5 Messages
4 years ago
Thanks to all... will assume email I received was SPAM. The Internet is currently like a minefield... be careful where you tread.
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Juniper
ACE - Expert
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23K Messages
4 years ago
Just to cleanup a typo since you can no longer edit once it has been too long...
I meant HDDVR starting from HR20. It is the HD non-DVR that needs minimum of H21 (not H20). And the special TiVO (THR22) is not compatible.
But regardless of the source, you can definitely ignore that email. Don't upgrade to a regular HDDVR or Genie unless you want to. But if you ever do, consider keeping a HD non-DVR instead of a Client.
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