New Member
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3 Messages
Whole home dvr service
Hello, I currently have a Genie with 2 wired mini clients and a separate HD/Dvr receiver and a HD receiver. 5 TV’s connected in total. I also have the whole home DVR service.
if I cancel the whole home DVR service does it effect me being able to watch a recording from one of my wired mini clients? Can I still record a program from a wired mini client?
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
You can't cancel home DVR service. It's mandatory with the genie, but also your clients would not work without it
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Hardbody
New Member
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3 Messages
4 years ago
Is DVR service the same as whole home?
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
No, DVR service is also required with a Genie and any receiver with a hard drive.
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Hardbody
New Member
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3 Messages
4 years ago
I’m keeping dvr service, wanted to know if I can get rid of whole home service,
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
As stated before Whole Home is mandatory with a Genie.
(edited)
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
As I posted, NO.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
The Genie is DirecTV's Advance Whole Home HDDVR. It requires all 3 receiver services: HD, DVR, and Whole Home DVR.
Only if your setup didn't have the Genie would Whole Home DVR be optional. Naturally, Mini Genies cannot work without the main Genie as they are extensions (Clients) of it so share everything it has.
(edited)
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We're here to answer your question, @Hardbody! Thanks for the assist @TexasBrit, @shannon02, and Juniper!
No, you will not able to record from one client to another. Whole-Home DVR service is required. With this service you are able to:
Please let us know if this helps.
DeShawnae, DIRECTV Community Speclialist
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