New Member
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1 Message
Why am I not getting a picture on my tv. The tech team at Dtv had us to replace our mini tower
Our directv has be out 5 days, we have worked off and on with the directv tech team over the phone, they decided it was the mini tower, so we received a replacement and got it installed, now all we get is the tv channel listing and no pictures, they have changed our repair dates 3 times help me please
detuch254
ACE - New Member
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5.2K Messages
2 years ago
What are the new receiver models of all of your TVs? Do all of them have the issue? What error code are you receiving?
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
What "mini tower" are you referring to? There is the Genie-2 (HS17) Headless Server tower that doesn't go on a TV and Mini Genies which are Clients (not receivers) of the main Genie/Genie Lite/Genie-2.
Please list the model number of every box you have and clarify which one was replaced.
Is it the guide missing info (channle listing/no picture)? If so, when did you hook up the replacement box?
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Good4u
Contributor
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188 Messages
2 years ago
If you press the info button do you get a banner at the top showing the channel information? What happens when you press the record button? One possibility is that they do not have the proper authorizations on your account. If the programming or DVR service is not authorized the HS17 will sometimes just show a black screen without any error messages.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
@Good4u
HS17 doesn’t show anything. The Genie clients will.
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Good4u
Contributor
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188 Messages
2 years ago
@detuch254 The clients are connected to the HS17 server. The point is the HS17 has an idiosyncrasy that is different than the other Genies in that they may simply show a black screen on the client if it's not properly authorized.
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