New Member
Why can’t I get installed
on September 2 I called to get installed as a new customer I was told somebody would call me in 72 hours to schedule the installation. After 72 hours it was canceled when I called they said that they would get me a date then after charging me another activation fee they told me I had to wait another 72 hours to get installed that happened two more times a total of four times I waited 72 hours then was canceled and was charged an activation fee each time. Ever since AT&T has taken over I noticed that DIRECTV is not the same I used to be a customer back in the day and I have never experienced anything like this before.
nabukl
ACE - Professor
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2.3K Messages
5 years ago
If you're being told to wait 72 hours to be installed that means that there are no install dates available, when that happens someone from the hsp (home service provider) is supposed to call you not DirecTV
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
The main problem is just like agents over the phone, techs are short staffed because of Covid. Historically agents can only see appointments up to 30 days out, so the 72hr callback occurs when it is fully booked for available techs (or possibly scheduling issues). So it requires the Home Service Provider (HSP) to call you directly to setup the appointment.
However to go through the full 72hrs 4 times with no call is excessive. Next time you call DirecTV, request a supervisor as they may have to do a direct escallation with the HSP to get you in contact to schedule or find out what is causing the problem. There are issues because of Covid, but that wait period 4 times pushes that envelope a little too far in my book.
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