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Tutor

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5 Messages

Tuesday, September 27th, 2011 1:58 AM

will not receive satellite info

After reseting the receiver it starts up, diagnostic test, checks disk, and searchs for satellite signal seemingly OK,

but then it won't receive satellite info... stays stuck on 0% complete.

Any ideas of what to check first?

Expert

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32K Messages

14 years ago

what model of receiver do you have. look for the model number inside the access card door

do you have any other receivers/ DVR's?  are they working OK?

ACE - Sage

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46.4K Messages

14 years ago

Is it connected to a known good satellite antenna feed?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

14 years ago

"Directv + Plus"  model  R15 MRF300

The other receivers are not working either

Over the day the picture was bad on and off, as if bad weather, then some of the channels went black screen and then the receiver would not reset right.

All of the connections outside are tight and I don't see anything out of the ordinary outside

Have no idea how to check the feed, and the tech can't come until "probably next tuesday"...

Expert

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32K Messages

14 years ago

perhaps you satellite dish moved.  please post your signals readings using the template below:

 

 

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners. 

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Tutor

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5 Messages

14 years ago

tuner 1

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8       94 0 94 0 89 0 94 0

9-16     93 0 93 0 93 0 92 0 
17-24   91 0 91 0 94 0 95 0

25-32   90 0 93 0 96 0 92 0 

 

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA 0
9-16 NA 0 NA 0 NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA 96 70 0
25-32  0 97 99 95 0 96 100 96 

 

 

tuner 2

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8  92 0 96 0 93 0 94 0
9-16  89 0 92 0 91 0 93 0
17-24  89 0 92 0 92 0 93 0
25-32  88 0 92 0 94 0 92 0

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA 0
9-16 NA 0 NA 0 NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA 98 69 0

25-32  0 99 98 96 0 98 100 98

Expert

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20.7K Messages

14 years ago

See the odd numbered transponders on the 101 missing?  Those require a higher voltage than the odds do.  I'd normally say you have a loose, corroded or wet coax connector somewhere.  However, if all of your receivers are exactly the same than I'd say you have a bad dish.

Tutor

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5 Messages

14 years ago

Thanks for your help dcd and peds

I checked all the connections again and cleaned up the ground wire connection @ the dish which looked possibly iffy, no luck.

called directv again to check if they had an appointment any sooner

now it is even further away, next friday, almost two weeks.

I've been a customer since day one, was with primestar since day one before that

am paying over $200/month for tv and internet to directv

have been very very patient and helpful with the new internet "service" over the years

 

satellite is the only way we can get tv or internet here.

I called DIsh tv

so I guess we will see which tech gets here first

very disappointed  😞

thanks for the vent

ACE - Sage

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46.4K Messages

14 years ago

Keep checking your DirecTV.com account to see if you can grab an earlier service visit, perhaps if someone cancels ahead of you.  It's a busy time now because of new NFL Sunday Ticket subscribers.  Be patient.  It's not like Dish is really any different in this regards. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

14 years ago

now that you have told me it is because of football I have lost all patience and any loyalty I may have had!

2 of my sons play high school and 2 play college football, and they are in my house, with me, with no TV... with no football TV

Husband has chainsaw and lost all patience a day or so ago- has cut down every tree anywhere near the southern sky "just in case"

Who knows what could happen tonight 🙂

you are right - considering the future, the companies are not much different in this regard

at this point it is all about who will save me first.

or save my men first

if you hear a news report about a mom who finally lost it and strangled her husband and sons - all a foot taller and 100 pounds heavier than her

you'll know why

hmmm maybe poison would be a better/safer choice 

 

where can I buy parts for this dish myself?

or a new dish?

It's not about the money, it's about staying out of prison.

ACE - Sage

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46.4K Messages

14 years ago

You can order those parts from http://www.solidsignal.com.   But you won't get them much sooner than your service appointment.  And there's no certainty that you would replace the defective part.  And you'll wind up paying more.  DirecTV's $50 service visit charge covers the cost of any and all parts that require replacement.  And in the mean time keep calling to try to grab an earlier service visit.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Expert

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20.7K Messages

14 years ago

Quote: Originally Posted by justfixit 

It's not about the money, it's about staying out of prison.

When often used equipment breaks down (A/C during the hottest day of summer?) it's traumatic but it is almost never as dire as we feel it is at the time.  How did the service appointment get moved into the future?  You didn't perchance not schedule it the first time you called and when you called again the queue had filled further?

 

If you've had this service since Primestar days and this is your first outage I'd say you've had excellent service but if you must go, good luck in your new home.


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