Tutor
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5 Messages
will not receive satellite info
After reseting the receiver it starts up, diagnostic test, checks disk, and searchs for satellite signal seemingly OK,
but then it won't receive satellite info... stays stuck on 0% complete.
Any ideas of what to check first?
peds48
Expert
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32K Messages
14 years ago
what model of receiver do you have. look for the model number inside the access card door
do you have any other receivers/ DVR's? are they working OK?
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Is it connected to a known good satellite antenna feed?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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justfixit1
Tutor
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5 Messages
14 years ago
"Directv + Plus" model R15 MRF300
The other receivers are not working either
Over the day the picture was bad on and off, as if bad weather, then some of the channels went black screen and then the receiver would not reset right.
All of the connections outside are tight and I don't see anything out of the ordinary outside
Have no idea how to check the feed, and the tech can't come until "probably next tuesday"...
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peds48
Expert
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32K Messages
14 years ago
perhaps you satellite dish moved. please post your signals readings using the template below:
You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners.
Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #
Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA
Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #
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justfixit1
Tutor
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5 Messages
14 years ago
tuner 1
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 94 0 94 0 89 0 94 0
9-16 93 0 93 0 93 0 92 0
17-24 91 0 91 0 94 0 95 0
25-32 90 0 93 0 96 0 92 0
Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA 0
9-16 NA 0 NA 0 NA NA NA NA
Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA 96 70 0
25-32 0 97 99 95 0 96 100 96
tuner 2
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 92 0 96 0 93 0 94 0
9-16 89 0 92 0 91 0 93 0
17-24 89 0 92 0 92 0 93 0
25-32 88 0 92 0 94 0 92 0
Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA 0
9-16 NA 0 NA 0 NA NA NA NA
Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA 98 69 0
25-32 0 99 98 96 0 98 100 98
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dcd
Expert
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20.7K Messages
14 years ago
See the odd numbered transponders on the 101 missing? Those require a higher voltage than the odds do. I'd normally say you have a loose, corroded or wet coax connector somewhere. However, if all of your receivers are exactly the same than I'd say you have a bad dish.
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justfixit1
Tutor
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5 Messages
14 years ago
Thanks for your help dcd and peds
I checked all the connections again and cleaned up the ground wire connection @ the dish which looked possibly iffy, no luck.
called directv again to check if they had an appointment any sooner
now it is even further away, next friday, almost two weeks.
I've been a customer since day one, was with primestar since day one before that
am paying over $200/month for tv and internet to directv
have been very very patient and helpful with the new internet "service" over the years
satellite is the only way we can get tv or internet here.
I called DIsh tv
so I guess we will see which tech gets here first
very disappointed 😞
thanks for the vent
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Keep checking your DirecTV.com account to see if you can grab an earlier service visit, perhaps if someone cancels ahead of you. It's a busy time now because of new NFL Sunday Ticket subscribers. Be patient. It's not like Dish is really any different in this regards.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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justfixit1
Tutor
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5 Messages
14 years ago
now that you have told me it is because of football I have lost all patience and any loyalty I may have had!
2 of my sons play high school and 2 play college football, and they are in my house, with me, with no TV... with no football TV
Husband has chainsaw and lost all patience a day or so ago- has cut down every tree anywhere near the southern sky "just in case"
Who knows what could happen tonight 🙂
you are right - considering the future, the companies are not much different in this regard
at this point it is all about who will save me first.
or save my men first
if you hear a news report about a mom who finally lost it and strangled her husband and sons - all a foot taller and 100 pounds heavier than her
you'll know why
hmmm maybe poison would be a better/safer choice
where can I buy parts for this dish myself?
or a new dish?
It's not about the money, it's about staying out of prison.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
You can order those parts from http://www.solidsignal.com. But you won't get them much sooner than your service appointment. And there's no certainty that you would replace the defective part. And you'll wind up paying more. DirecTV's $50 service visit charge covers the cost of any and all parts that require replacement. And in the mean time keep calling to try to grab an earlier service visit.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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dcd
Expert
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20.7K Messages
14 years ago
It's not about the money, it's about staying out of prison.
When often used equipment breaks down (A/C during the hottest day of summer?) it's traumatic but it is almost never as dire as we feel it is at the time. How did the service appointment get moved into the future? You didn't perchance not schedule it the first time you called and when you called again the queue had filled further?
If you've had this service since Primestar days and this is your first outage I'd say you've had excellent service but if you must go, good luck in your new home.
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