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A

8 Messages

Tuesday, October 31st, 2023 7:13 PM

Your TV does not support this program's content protection.

I received this message this morning on my LG tv.  "Your TV does not support this program's content protection.  Replacing the TV's HDMI cable with component cables will allow you to view the program".  

The DireTV service technician set up the connection between the box and TV when I purchased the TV a few months ago, using one of his cables.  To the best of my knowledge, he used a brand new HDMI cable.  I have 2 other televisions in home, using HMDI cables--neither one are showing this error message.

I HATE calling technical support as the last time I called I needed to replace a receiver, I was sent a video bridge and still have not received the correct part.  I do have the equipment protection coverage.

Does anyone have any ideas what I need to do so I don't have to call their "technical support" and risk having a stroke?

Thanks!

ACE - Expert

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19.4K Messages

4 months ago

Check to see if your TV has the latest software updates.

8 Messages

4 months ago

TV is on the latest version.  I've unplugged and re-plugged in the HDMI cable from the receiver and the TV.  I've reset the receiver box by unplugging it.  Still getting the same message, not able to change channels when I press the "ok" button. 

Thanks for your help!

ACE - Professor

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2.3K Messages

4 months ago

Try a different hdmi port on the tv

8 Messages

4 months ago

Thanks, but still not resolved.

ACE - Expert

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19.4K Messages

4 months ago

Do you have another HDMI cable to replace it?  Try unplugging the TV for a minute or so.

(edited)

Mentor

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177 Messages

4 months ago

I've received a similar message twice this week on my LG C1 77" TV.  I'm using the correct cables and changed them twice.  This message was between my ROKU and LG TV so I don't know what's going on.

ACE - Expert

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19.4K Messages

4 months ago

HDCP is what is causing those messages.

8 Messages

4 months ago

I'm not sure what HDCP is or how to resolve that, can you provide more info? Thanks!

8 Messages

4 months ago

So, here are the steps I tried before calling the "so-called" tech support.  I verified the TV on the latest version software.  I have unplugged the receiver box.  I have replaced the HDMI cable with a brand new 2.0 version.  I have checked to see if the other HDMI port works, it is fine, as my AppleTV box is also in that port and is working as expected.  I changed the screen resolution from 1080i to 480 (which the tv did not like).  That didn't work.  I finally called tech support.  

Their resolution was that my TV is too old.  Now, keep in mind I just purchased this TV 6 months ago and it has been working fine until this morning.  The receiver box shows it was manufactured in 9/2013!  My TV is a good 9-10 years newer that the receiver box, but somehow it's the problem all of a sudden? 

I did ask that they send me a new box, as I had taken the receiver box from my bedroom and connected it to the living room (where the issue was) and the bedroom box WORKS FINE!!).  She put me on hold for over 5 minutes to get approval, which I have the equipment insurance plan, then agreed to send it.  But, told me several times that she didn't think this would resolve the issue.  

For now, the 2015 receiver box from the bedroom is working fine on the 2022 TV that is in the living room.  I can't watch TV in the bedroom (1st world problems, right??) but at least the hubby is happy now.  So I will wait for my receiver to see what year it was manufactured, it seems I keep getting old, refurbished equipment that works for a year or so.  

ACE - Sage

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45.5K Messages

4 months ago

That TV is certainly NOT "too old". Keep us posted when you receive the replacement box. 

8 Messages

4 months ago

I found it "strange" that the receiver box from the bedroom works just fine...which makes me, again, think it's an issue on their side.  I'm a retired reference librarian and have been researching this extensively before I posted for help and am still researching.  I was also a media specialist, so am a bit familiar with the moving parts of technology.  I will do almost anything before calling tech support for DirecTV...just saying.  


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