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2 Messages

Tuesday, November 28th, 2023 8:05 PM

Closed

Charged too early

I just hooked up to Direct Stream yesterday. Today I was charged for a full month. Overdrew my bank and They don’t care, I’m having to deal with paying an overdraft charge.  I’ll get my money back in about 5 days…..What a joke! And I didn’t get the full free trial, they instantly cut off my service. Never Again!!

Community Support

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254.4K Messages

1 year ago

We apologize for the experience you had. DIRECTV STREAM is a prepaid service; thus, it requires a monthly fee in advance. Let's turn your customer experience around. I've sent you a PM to discuss your issue. - Carmella, DIRECTV Community Specialist

2 Messages

1 year ago

I didn’t cancel after 30 days, I only had service 1 day


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