New Member
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3 Messages
Resubscribed and getting error code 8011
Just resubscribed to Stream after taking a few weeks off. When I try and log in it gives me error code 8011 saying that they want me back as a customer. I’ve called in and was told the normal stuff, change password, reset, delete and redownload the App on Apple TV. Done all of that to no avail.
mrcheese1089
New Member
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2 Messages
2 years ago
Just resubscribed after doing a free trial a couple of months ago. Encountering the issue on my phone app and on a computer internet browser. Frustrating.
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snashbar
Contributor
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6 Messages
2 years ago
Same here. Resubscribed after taking a few years off and using YouTube TV. When I log into my account on their website, everything looks good, but I can’t log into the app on any device (Apple, Roku, Samsung). I get the error below. Tech support was not helpful and said they would call me back in 48 hours…
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Steely03
New Member
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3 Messages
2 years ago
On phone with customer care for second time. No one is aware officially of a probable but was told they have had people call in about this. Still would like to get this resolved asap. Duh.
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Steely03
New Member
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3 Messages
2 years ago
FWIW they escalated my issue and it just started working. I’d try logging in now, maybe it was system-wide.
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yasuk
New Member
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2 Messages
2 years ago
what exactly did u say because mine is still saying the same thing 😂😂
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yasuk
New Member
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2 Messages
2 years ago
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mrcheese1089
New Member
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2 Messages
2 years ago
Just started working for me as well. Thanks!
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snashbar
Contributor
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6 Messages
2 years ago
Started working for me as well.
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boren3459
Contributor
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1 Message
2 years ago
Just resigned backup on the 30th today and receiving same error.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Like others, may take time to activate.
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HuduyaTinguar
2 Messages
1 year ago
Similar issue, but had never unsubscribed! The Direct TV app on all home devices displayed a blue screen when selected. Tried all the normal fixes (power on/off, resets, etc.) with no success. DirectTV Customer Support rep made several suggestion, but after 30 minutes, he was out of ideas and we ended the call. Tried a few more things on my own, and spotted an Error: 8011 message – “SUBSCRIPTION HAS ELAPSED, PLEASE RENEW”. Made no sense, as the rep had confirmed the account was active, set to auto-renew THAT DAY, and was auto-paid with $0 balance due. Had seen posts in other forums with the advice to “Do nothing; try again tomorrow.” Having had experience with large computer systems, it seemed possible that there was a bug in the system that MIGHT fix itself when daily updates were made, which frequently happens around midnight. Happily, that’s what happened. The following morning, the DirectTV app on all devices was working. Spouse happy, and I’ll take the “W”. Hoping that DirectTV sees this post and makes the effort to fix their system and improve the customer experience.
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