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Why does the chat option not work?
Why does the chat option not work!?! It is so frustrating to have the one line of communication that should work, not work!!! I have rest, unloaded, reloaded and although the option says it will take me to messages, it doesn’t it just freezes. If I can’t call, could you please ensure that there is no issue with direct chat, it’s so frustrating.
bcbsncjlj
ACE - Expert
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6.4K Messages
4 years ago
Are you using a PC to get to the chat (preferred)? What browser are you using? Using a VPN or have extension loaded? Make sure JavaScript is enabled (not Java). Also clean cache and cookies (for all dates) and try again. If it fails then try running in incognito mode. The reason may be due to some extension, program, or blocker preventing the icon from appearing. Been a issue with the chat for years.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Also keep in mind that chat is only usable when a chat agent is available. It does not have anything akin to being in the queue like when you call. The other factor to be aware of is that no transcript of the chat goes to your account, which compounded with very poor information provided through chat recently, makes this a risky avenue of support.
Alternatively you can post your situation and/or questions here. Though this is a public forum of other customers, many are experienced to provide answers or at least get you guided in the right direction for what you need.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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36.9K Messages
4 years ago
Ad blockers can causes issues with the chat.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
I wouldn't go by standard hours of operations these days. Short staffing, only supplemented so much with outsourcing, has made it common that places tend to close earlier than their traditional end of day. Even if it weren't for that, calling near the end when customer support agents are likely treading water to close out the queue and just want to go home is not chancing the best support experience.
Regular customer support for DirecTV (not DIRECTV STREAM) has been until Midnight Eastern time, with technical support 24/7. I wonder with the transition if some of the information is being listed incorrectly. Really wished they didn't change AT&T TV NOW to DIRECTV STREAM as that causes so much confusion (like when they originally tried calling it DIRECTV NOW).
If you can't get through by any of their support methods, then next step is a BBB complaint. That will communicate your issue to the corporate level. You've exhausted everything else here so anything more seems it would just be talking in circles.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
4 years ago
Works perfectly for me. Never had an issue contacting support using the chat.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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36.9K Messages
4 years ago
"AT&T/Discovery"? Discovery isn't the relevant partner here. TPG is the company that owns 30% of DIRECTV now.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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