New Member
•
3 Messages
I've never been to Minnesota but that's where my TV thinks it is.
I am in Florida (as is my TV) How to fix? I am using a Direct TV box. All local programming is from Minneapolis instead of Orlando. Makes the weather interesting.
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
Do you actually have service or are you just "using" a DirecTV box acquired from somewhere?
What model is the DirecTV box?
Have you always been in Florida or did you recently move?
Have you called DirecTV to verify the physical service address shows correctly on your account?
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
VickiBevers
New Member
•
3 Messages
3 years ago
I have Direct TV Service (originally ATT) and everything has been fine until yesterday when it switched the local programming. It eventually corrected without any intervention. It has no reverted to the Minneapolis programming. I have checked all location settings, resarted the box, unplugged the box, etc. etc. Our billing address is our location address and has not changed. Our model # is C71KW-400
Thank you.
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
3 years ago
Hi @VickiBevers, thanks for bringing that to our attention.
We understand how important is to have the accurate local channels on your service. By clicking here you can find some steps to troubleshoot location service errors.
Please let us know if it works.
Angela, DIRECTV Community Specialist
0
VickiBevers
New Member
•
3 Messages
3 years ago
Hi Angela - I handed hubby the remote and he accepted the challenge (ordinarily I am in charge of all things IT; lol) He is my hero - he went thru these steps and got a bit further than I did - remote reprogrammed (I didn't get that dar) and now we are back in sunny Fl.a Thanks everyone
0
0
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
@VickiBevers
Based on the C71K and your saying "originally AT&T", you don't have DirecTV. Instead, you have DIRECTV STREAM.
DirecTV is the satellite service. DIRECTV STREAM is what was previously AT&T TV or AT&T TV NOW, which before that was DIRECTV NOW. AT&T is at fault for that naming overlap.
Moving to the DIRECTV STREAM forum for better visibility.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
3 years ago
@VickiBevers, we are glad to hear that.
Feel free to reach us back if further assistance is needed.
We will be here for you!
Angela, DIRECTV Community Specialist
0
0