Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!


2 Messages

Sunday, October 8th, 2023 6:24 PM

Remote Not Turning Off TV

DirecTV Stream R36502 Remote…

I perform the sync with my LG TV (holding fwd/rew buttons until blue lights flsh), and it completes fine; however, it will not turn off the TV, only the DirecTV box. Turns on the TV, but not off.

All worked fine until earlier this week, when the DirecTV software update required me to reset my entire system and essentially “start over.” 

Note I also have the remote syncd to a Sonos playbar.

Community Support


19.3K Messages

5 months ago

@Hnforman We strive to provide you with a service second to none. Your detailed explanation of the situation is highly appreciated, and we'd like to investigate further to find a resolution for the issue with the remote. Please meet us in a DM to start right away. Angel, DIRECTV Community Specialist

2 Messages

5 months ago

Hi…how do i start a DM here?

2 Messages

5 months ago

Mine is no longer working with my TCL 55R635. Worked fine till a few days ago. Tried to reprogram, but it still doesn’t work. 


New to the Community? Visit the Community How-To and Guidelines to get started.