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2 Messages

Sunday, October 8th, 2023 6:24 PM

Remote Not Turning Off TV

DirecTV Stream R36502 Remote…

I perform the sync with my LG TV (holding fwd/rew buttons until blue lights flsh), and it completes fine; however, it will not turn off the TV, only the DirecTV box. Turns on the TV, but not off.

All worked fine until earlier this week, when the DirecTV software update required me to reset my entire system and essentially “start over.” 

Note I also have the remote syncd to a Sonos playbar.

Community Support

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254.4K Messages

1 year ago

@Hnforman We strive to provide you with a service second to none. Your detailed explanation of the situation is highly appreciated, and we'd like to investigate further to find a resolution for the issue with the remote. Please meet us in a DM to start right away. Angel, DIRECTV Community Specialist

2 Messages

1 year ago

Hi…how do i start a DM here?

2 Messages

1 year ago

Mine is no longer working with my TCL 55R635. Worked fine till a few days ago. Tried to reprogram, but it still doesn’t work. 

1 Message

1 month ago

I have exact same situation as Hnforman.  All was fine until an apparent software update forced me to reset everything.  I got it all to work EXCEPT I can't turn off the TV with Direct TV remote.  The TV stays on with screen savers, I have to USE THE LG TV remote to turn the TV off.


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