New Member
Beware DTV calls that give you a FREE trial period for premium channels
I received a short call last night saying that I would get a free STARZ preview. No mention of cost or auto billing that would
start at the end of the free period.
This morning I had an email saying "Thank you for contacting DIRECTV. We are processing your change of service request."
I checked my programming at their website and STARZ had been added to my bill. I called DTV and the representative confirmed that
it had been added to my service (not free).
I had the DTV rep remove STARZ from my programming. Now waiting to see if it shows up on my next bill.
uidk0474
New Member
4 years ago
I assume it was DTV b/c the service was added to my bill. The caller did not request
any personal info.
0
0
uidk0474
New Member
4 years ago
I just saw my bill. There is a charge for what looks like one day of service. I actually called and cancelled within about 14 hours of the phone call from DTV. If you assume the same thing happened to only 10% of customers, that adds up quickly. My guess is that the salesperson was working on commission and is using this tactic to pad his paycheck. Hopefully DTV is NOT encouraging this tactic???
0
0
Juniper
ACE - Expert
•
23.4K Messages
4 years ago
If legitimate offer you receive a flat credit for Starz for 3 bills. Charging starts day added, meaning partial charge for remaining days in bill month. Upon removal you get a partial credit for remaining days of bill month, which if at the 3 month mark would equal out. Unfortunately a lot of outbound sales do not set the expectation on that.
0
0
shannon02
ACE - Expert
•
21.3K Messages
4 years ago
Could also be the $10 early termination fee for ending before the first month.
0
0