New Member
Billing issue
Had to replace one of my standard receivers and was told that there would be no charge for the receiver nor shipping of same. Got a credit for my Feb bill, hence, no payment was due. March bill was the regular charge. Now for the April bill, being charged for the credit received in Feb thereby doubling my April bill. Representatives are in a call center overseas and of no help! Ever since DirectTV was acquired by AT & T had nothing but problems. . Leaving DirectTV at the end of my term and going to a service I hate even worse - Comcast.
Juniper
ACE - Expert
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23.4K Messages
5 years ago
You replaced a SD-only receiver, informed no cost for it, but they shipped the replacement and credited your whole bill? The credit of course was reversed as they are not going to cover your entire bill. Agent placed order wrong and threw credits to either cover it, or delay until it was discovered.
If you have any MPEG-2/SD-only boxes (i.e. D12, R15, Hughes, Philips, etc.) they must be replaced as those outdated feeds are shutting down. There is a complimentary swap program. This swaps out for MPEG-4 boxes with no cost on the order, no new service agreement, and does not add HD service as is required to continue using the service. It doesn't credit any existing services you already have (such as if you already did an HD upgrade, but still had an old SD box or two that hadn't been replaced yet).
In most cases a MPEG swap requires a tech as the existing setup wouldn't support MPEG-2, such as needing a new receiving dish. So if it was drop shipped, that further says not the correct order.
I am concerned that this may have been processed as an upgrade. If so that would come with a 24 month agreement, valid upon box activation as would match the order confirmation. I would double check on exactly what kind of order was placed before you make any final decisions.
But regardless if MPEG swap that wasn't processed quite right, or an optional upgrade instead, I wouldn't expect credit for an entire bill as a promotion.
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