Complaints

Contact the (BBB) Better Business Bureau to file a complaint this will go directly to the corporate office and be better than trying to call and talking to customer service.  Hope this helps!

@Clds 

If you canceled and somehow overpaid or got a later adjustment that resulted in a credit balance, a refund prepaid card should be issued 30 days after that last billing month ends. After that time if you haven't seen the refund, call DirecTV to verify if the refund was sent or if there is a credit balance in the first place. Credit balance still sitting there and they cannot fix or escalate, then a BBB complaint (goes to corporate) may be needed.

However, if you are expected a refund for canceling partway through your billing month, that will not happen. DirecTV stopped prorating the final bill a few years ago, which is now standard for many service companies. As such it is now very unusual to have any expected refund when cancelling the account.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).