DIRECTV Customer Service HOURS?

@detuch254 

Why is this thread still open?

I am hoping that the OP will share the actual issue they are having a problem with so that we can help. And perhaps for them to share exactly where they are getting the incorrect information of Central Time for customer support.

But perhaps a break should be taken from the thread. Based on the OP constantly misinterpreting what has been said and the manner in which they type, I think they are too upset to think clearly so cannot focus on the facts needed to guide any kind of resolution.

Whether through the thread or elsewhere, I do hope they get the help they need.

@fillenwarth 

I HAVE addressed the issue DIRECTLY with CS and tech support. NEITHER has any idea of how to fix it. 

You might be surprised that many of us know more about troubleshooting issues than the official DirecTV support folks. If you explain your issue (equipment, symptoms, troubleshooting steps), we can try to help you here. 

DirectTV keeps billing me ON SCREEN blocking off part of the picture as well as the left corner box. Bill is paid and Direct accepts that it is, yet KEEPS BILLING ME!!!  NOBODY at Direct knows why !!!

@fillenwarth 

AT&T acquired DirecTV. Pandemic hit call centers hard (cannot social distance) and upon return to work many people decided on less stressful jobs, staying at home, or at least avoiding the petri dish that is a call center. AT&T attempted to supplement with increased outsourcing. Now there is a new co-owner taking control of the TV services, so similar to the acquisition all over again.

This means that knowledge of products and services has taken a great hit as there are less legacy DirecTV employees. This is NOT an excuse or cop-out, but an explanation on the reality of the situation.

Because of this, many of us in the community may know more than newer/outsourced employees. That is why we keep asking you tell us what the actual problem is. Not the countless red button resets or your issue with their hours, but the actual problem you are experiencing. By sharing the info on the original problem, that helps us try to help you.

DirectTV keeps billing me ON SCREEN

This is confusing as DirecTV bills by either a paper bill in the mail or paperless where they email you the bill (or notice that bill is viewable online in your account). They don't send the bill to the boxes to view on the TV.

Could you explain in more detail what you see or provide a screenshot?

I wonder if they are testing out a new bill notice (something slipped through from internal testing so naturally most agents would not be in the know) or this is from something else. This is just my own musings. With some clarification maybe we can help figure this oddity out.

What are the models of each box you have?

Is the issue on each of them or just certain ones?

The banner at the bottom that blocks out a LARGE portion of the bottom part of the screen and ALL of the left corner box says, "You can pay your bill or can make arrangements online by contacting ATT.COMPAY"  I DONT HAVE A BILL!!! 

What DVR/Receiver model numbers do you have? Do they all show this message?

It sounds like you're tv is "zoomed" in look for a screen or picture button on your TV remote not the DirecTV remote but the tv remote 

contacting ATT.COMPAY

Is that exact wording? The web address doesn't sound right, even if incomplete. DirecTV should refer to DirecTV. Even if on the old, combined AT&T website, the link is normally different.

If that is cutoff, I agree it sounds as if your TV set itself is zoomed in.

What are the models of your DirecTV boxes?

Are all or certain ones having this problem?

(We get you don't have a bill. You don't have to keep shouting it. We are trying to help.)

That's the EXACT wording and NO it is not zoomed in. I told you it's screwed up!!!

Ok please stop with the typed shouting. We are trying to help. As we cannot see what you are seeing we ask clarifying questions to make sure we are not missing something or misunderstanding the details. We get you have a screwed-up situation. But if you are like that verbally with anyone you would naturally get little to no help.

Is the banner itself the only part that seems the wrong size?

And you still have not answered a couple key questions:

What models are your boxes?

Do each have the issue or is just one or some of them?

It would help to know what equipment is being worked with as not all boxes have the exact same settings or menu layout.

We get you are frustrated with your situation. But we are frustrated as well as getting any kind of useful info from you has been like pulling teeth. Remember we are not there or have access to your account so have only the details that you provide to go on.

Instead of creating multiple threads on the same issue or posting random complaints in other's, you have two options for official support.

1. Call DirecTV 1-800-531-5000 between 8AM and Midnight EST. Verify the number you are calling as it will not be listed as Central or any other time zone. If you are calling a 3rd party or possibly an AT&T number, they have different hours and time zones listed.

2. File a BBB complaint. That sends the situation to the corporate level. Often results in you being contacted, though not guaranteed.

Alternatively you can still seek guidance from the community in the forum. But please keep it polite and answer the questions asked as that will work on trying to get a resolution. Random rants and complaining do nothing to fix the issue.

The same problems KEEP COMING UP!!!  Its the SAME issue that NEVER GETS FIXED. The message goes away for a few days then comes back. CS says there is no balance and resets the receiver, then  a few days later it's BACK!!! Trouble shooting says a balance due so they won't fix it. Billing and payments say NO BALANCE DUE. It's the same company with two sets of books obviously!!!  Consumer Fraud at the State Level may have an impact!!!