8 Messages
Directv Does Not Allow Much Time
Here's a puzzler.
My Directv bill comes from AT&T.
The bill arrived today, Jan. 17.
The bill says "Issue Date: Jan. 3."
It also says "Please pay by Jan. 26."
It also says "Payments may take seven days to post."
First, I don't know what "Payments may take seven days to post" means. However, this raises a concern (see below).
Second, if the bill was issued on Jan. 3, and if it was mailed from Carol Stream (or indeed anywhere in the US), why did it take 14 days to get here?
Third, if I mail it back promptly tomorrow, and if it takes 3 or 4 days to get there, it will get to Carol Stream around Jan. 22, give or take a day.
Yet the due date is Jan. 26.
It seems odd to have a margin of error of only 4 days or less, given that it's a monthly bill; that I am not going anywhere; that AT&T is not going anywhere; and that a month has 30 days, not 4.
An additional concern is raised by the mysterious ""Payments may take seven days to post" statement. If this means what it appears to mean, namely, that AT&T might not credit my account for seven days after they get my check, then they would not credit my check until Jan. 29, give or take a day.
The problem is obvious.
What am I missing?
R_K_B
1 Message
1 year ago
DirecTV charged a late fee for an "autopay" payment that was never presented to my CC company for the month of May. Every payment initiation for the months prior to and after May was easy to find by Chase.
DirecTV ultimately removed the late fee, but not without me firmly pressing for a Manager.
This is ridiculous and certainly not the level of service expected from DirecTV.
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Juniper
ACE - Expert
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23.4K Messages
1 year ago
@R_K_B
If you haven't already done so, I would verify the autopay info is current (i.e. card showed exp on file), and that it is still active on the account (so no turned off for any reason). From your explanation, DirecTV didn't show a declined payment on their end correct?
In any case, sounds like just a one-off. Though I agree a situation like this shouldn't warrant pushing for a manager for single late fee if they can see there was an issue that was not on you, unfortunately this is the level of service for many companies. Call centers have more rotating or outsourced agents as hard to get people to want to work in that environment. So I see an increase of employees that are still being trained up or in the case of outsourcing receive minimal training.
As this discussion is about paper bill taking it's time through USPS, not an autopay failure/dispute, I would suggest creating your own thread if you need further guidance from other customers.
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