Greed

We understand your concern and have reached out to you via another Social Media platform. Please check your inbox, and let us know if you need any additional help. John, DIRECTV Community Team

@Gforce7172 

Before you shipped back the boxes (I hope that is what you meant by "turned-in" and you didn't do something else), you call DirecTV close the account. The following month you should get a courtesy statement showing a $0 balance verifying cancellation and nothing further owed (unless final one-time charges, like ECF or unbilled PPVs discovered on returned boxes).

DirecTV has a 60 day billing dispute policy, as like practically any company they require to be notified within a reasonable time if there is a billing issue. At 4 years of payments every month that goes far beyond any reasonable time. In the end it is your personal responsibility to review your finances. I get if you have to PCS that things get caught up in the move, but with counting in years you should have reviewed your finances long before then. Just like you should review your LES on a regular basis.

If corporate (their Office of the President) has "ceased communications" then sounds like they had considered the matter closed. Once to a collection agency, DirecTV no longer owns the balance so is normally between you and that agency to resolve.

Sure as long as you did your part in the beginning it was on DirecTV for not closing the account. However by going years still paying the bill, that was you confirming it was ok to leave service open and you accepted all charges. If the forum team resolves anything through their social media contact they offered, that would be great but I wouldn't expect much.

@Juniper No doubt it is my responsibility to review my finances. I have a couple properties and autopay-easy to miss what house has what-sounds like first world problems, I understand. None the less, my ignorance and poor financial scrutiny is not a consent to be charged without service provided. The sale of the house 4 years ago is evidence that no service could possibly have been received. As for the closing of the account, again, I assume once the equipment is returned the account would be closed. Poor assumption. I am not claiming innocence. However, once my credit card finally expires and they send the charges to collections-I have issues. A reasonable company would have understood the circumstances and forgiven the $305 charges. The representative themselves have the authority to forgive up to 3 months of charges. I am only looking for the current charges to be dropped and collections to stop calling. Out of principle I will not pay the additional $305 of charges. Any reputable company would not add insult to injury. Again, you are knowledgeable on Directtv procesures-I am not. I messed up. Obviously. Business is business and if they want their $305 so bad they can take me to court. 

@DIRECTVhelp  no live people are responding on instagram. I have asked for contact information for the legal office at Directv. Please provide. Silly over $305, going to cost me a lot more but I’m willing and able