Greed

@Juniper I am not even trying to dispute the 4 years of payments. That’s not my argument. I am disputing the recent charges since November. They have every means to cancel those charges prior to collections. I spoke with an agent last month and she said she would cancel them before sending to collections and did not. I am not arguing any technicalities of my 4 years of ignorance. This is a matter of principle and poor customer relations. There is a subjective component to operating a good business- they have failed. Thanks for your input