I would like to be contacted about paying for two accounts

This forum is not customer support. No one is going to contact you from your post here. At best, you’ll get a reply from Directvhelp. Unfortunately, if your dad never cancelled the satellite account, reimbursement probably won’t happen. In any event, the satellite account owner needs to call. He can also escalate to corporate by filing an FCC or BBB complaint.

I guess I misunderstood the DirecTV representative I just spoke to. She said to direct my question here and that a HelpLine representative would get in contact with me. Is there another website to contact?

No. You'll need to call DirecTV to fix this. See the phone number below. Call the DirecTV Satellite number. Say "cancel" at the voice prompt. 

@AmandaMac 

DirecTV does not contact you upon request. It is up to you to call customer support for official assistance.

DirecTV and DIRECTV STREAM are separate providers that have nothing to do with each other (besides sharing the same owner of course).  It is not impossible to have both at the same place.

DIRECTV STREAM is not tech install, as you just plug in their streaming box or download the app to a streaming device of your choice. So very confused why there was a tech there to begin with. They don't send techs out to retreive equipment, that is on you to take to a participating shipper. Hopefully the box was an old enough model, otherwise after cancel your father's account would get a non-return fee (NRF) as he no longer has the box to ship back.

Like other companies, DirecTV requires to be notified in a timely manner if there is a bill dispute. Not noticing for about a year that the account was still being paid for is well beyond that time frame. I wouldn't expect any reimbursement.

The rep should have took ownership of the call instead of pushing you off to the forum

Absoutely should have taken ownership. If nothing else, should have advised for your father to call and speak to the cancellation department as he wanted his account closed.

I am still concerned about the "tech" as DIRECTV STREAM doesn't need one and DirecTV doesn't send techs to remove equipment.

The only time a technician will remove equipment if that is when they are on-site and an upgrade is occurring. The technician may take the old equipment with them and setup the newer upgraded equipment.

However, most if not everything is returned by the customer to an authorized FedEx or UPS location. 

It is not impossible to have both at the same place.

@Juniper Why do you say that? Or is it a typo? Of course it’s possible to have both services at the same place as proven by the OP. 

@sandblaster 

Not a typo as I sad "not impossible", as opposed to "not possible".

What I meant by that, is there are some who would willing choose to have both services (or perhaps something like each roommate has their own service). As such there is no automatic requirement for one to disqualify the other or result in any kind of automatic cancellation.

@detuch254 

Certainly when the tech is doing an upgrade (provided they deactivate the old box instead of adding the new as additional by accident). But if tech wasn't doing an upgrade as they were expecting satellite canceled, and streaming doesn't require a tech, why were they there in the first place? That is the conundrum.

I also want to know the "why" of a tech being onsite 

@Juniper Sorry about that. Apparently I can’t read.

My dad is 70 years old and has hearing aids, so he was having difficulty hearing over the phone. I wasn't expecting to be home, so they sent a technician to help him with the setup, which was very nice of them. Really, we have had no issues with DirecTV and have enjoyed the services, but we finally sat down to go over his finances for this next year and he said he wasn't receiving some of the channels he was being charged for. He is paying $184.89 a month for the $120 channels, HBO Max, etc etc. I told him I was also paying $94.99 for the Streaming service (which is all that we have hooked up to our television) and we put our finances together on the table, seeing that he is also being charged for internet that I am paying for. I don't know if the technician told him to call and cancel, and dad swears up and down that the guy never told him anything, but I do know he took the original satellite box. So we are being charged for satellite services and extra channels that we currently don't have access to.

If tech was there to help setup DIRECTV STREAM, then he shouldn't have touched the DirecTV (satellite) box. Hopefully that doesn't result in a non-return fee (NRF) for the now missing box once that account is actually canceled. Depends on what model the box was.

Your father will need to call DirecTV and speak to the cancellation department (say "cancel" at the voice prompt), he can add you as an authorized user to discuss the account if it makes it easier (especially since you mentioned his hearing). If the tech that help him with the STREAM setup was request on his satellite account, certainly submit a complaint on that appointment. If you are lucky there will be additional notes supporting he was going from one to another which might help in your favor. Good luck.