New Member
$8.99 monthly fee vs. $99 service call fee
Was on the phone trying to resolve a 771 signal issue I was having for over 2 weeks and the rep tells me that there is either a $99 one time fee for a "service call" for a tech to come out or a $8.99 monthly equipment "warranty" fee...never heard of this. Is this new? Does not seem fair as I am not at fault for the issue with the equipment/satellite. Feeling totally ripped off. Just another way for ATT to tack on another monthly fee.
Constructive
Employee
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34K Messages
4 years ago
Before you make an appointment go around to all coax connections and make sure they are snug. I had the same error and it turned out to be the cable connected to a wall plate had loosened up from all the years of bumping it with a vacuum
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sandblaster
ACE - Expert
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2K Messages
4 years ago
I’m pretty sure they mean the monthly protection plan. It’s not new. It’s been available for years. If you sign up to avoid the $99 fee, I have no idea if there is a minimum number of months required. If you describe your 771 issue and identify your equipment, I’m sure one of the knowledge folks here can help you determine if a tech visit is really needed.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Service call $99
Delivery of replacement box is $19.95
Remotes $15.
The optional Equipment Protection Plan $8.99 monthly covers those costs. But at a value of $107.88 a year whether you use it or not, the one-time costs are cheaper in the long run. And remotes tend to be cheaper online as well.
The protection plan has been an option for years before AT&T acquired DirecTV. It can be good for people who need a small known cost in their monthly bill even if they pay more in the long run. But if you are good with managing reserve funds, the one-time costs as needed would be fine as are not needed often.
Upon install you own everything but the receiver/client boxes. So sending a tech at a cost is because they are working on equipment you own.
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