Dvr issues

Hi @heather_h5, thanks for reaching us.

We know the importance to keep the recordings that you enjoy and we're committed to help you out. Please confirm if this is referring to DIRECTV STREAM or DIRECTV satellite service and we can take it from there.

Thank you.

Maria, DIRECTV Social Media Specialist

@heather_h5 either you have a series recording setting called "Keep at Most" that is set to a certain amount of recordings at once or the receiver's hard drive may be failing (very unlikely.)

To further investigate, you should go into Series Manager, choose any Series that has this effect, and go to Series settings to change "Keep at Most" setting. This way, the receiver won't automatically delete other recordings to save space and whatnot.

If you have tried changing the Setting on all Series and the problem persists, please post back here. 

This is on DirecTV satellite. I have had the same DVR for years and years so it's likely going bad. I've noticed sometimes in the middle of the night or first thing in the morning the main DVR has four lights flashing on it and I have to reset the DVR to get that to stop. I will definitely check the keep at most setting and see if this helps.

Thanks for your accurate and prompt response, @detuch254.

@heather_h5, please check on the recording settings and let us know if that works. If the situation persists, we'll be here to help sort things out.

We'll be waiting for your update.

Kelly, DIRECTV Community Specialist

The series setting is set to "all episodes" keep at most. But it's still deleting.

Hi @heather_h5  let's get things cleared up with your recordings.

We appreciate the update. Quick question, are the recordings on the DIRECTV app the same than the receivers?

We'll be attentive to your answer.

Edgar, DIRECTV Community Specialist

I don't use the app.

@heather_h5, let's take a closer look at what's going on with your DVR.

Meet us in a Direct Message to get started. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Edgar, DIRECTV Community Specialist

What model is the DVR?

Any other issues?

When you reset the DVR was that just the red button or have you tried unplugging power from it for a minute as well?