FRUSTRATED!!

775
Problem Communicating w/ Dish
* SWiM power inserter may need to be plugged
in.
* The network can't detect the SWiM due to
power
loss to the SWiM.
* No SWiM installation is present

Is your "power" Supply (grey or black) Box plug into a Switched power supply? 

In the event the switch is turned off --That will give you 775 --or if the down lead (RG6) Connects to a block out side --the Rg6 Connector could be water damaged -Inspection of that connection - is something you could look at, just some suggestions

While you're waiting for a service tech 

I have looked at, plugged, unplugged, and made sure that the SWiM adapter is working. What do you mean that no SWiM installation is present? When I first got the service, the technician did not place a satellite in my yard, and instead (I'm assuming) is using my neighbors?

I do not know what is going on. I am more so frustrated that a technician will not even come out to even see what the issue is. It could be something as simple as it being a bad adapter, but we will never know unless someone comes to check and that has not happened for 3 weeks! 

If that is the case of using a Distant Dish (as you don't have one installed ) I would Look to see where the RG6 is coming from outside and see where it is cut or Disconnected 

Use this link (below) for customer support below and explain your issue to them.

Contacts | AT&T (att.com)

The tech didn't install your own receiving dish but used the neighbors? That is a problem. First of all they should not do that without your neighbors permission as is their property and they own the dish. Services have issues when people try to dish share outside of a properly installed MDU (community dish setup). Also DirecTV is not a cable provider but a satellite TV provider.

Thanks Juniper for the clarification on what DirecTV provides. Whatever it is, it isn’t working for me. 

And yes, the technician that came when I first moved to my place of residence, did not install my own receiving dish even after I informed him that I have permission from my landlord. I wonder if this is the same technician that has been not showing up to, rescheduling, and canceling my set appointments. I was set to have an appointment today, and just received an automatic message saying that my appointment is now on Friday between the times of 12pm-4pm. This does not work for me at all because I work full time. This is why I am so frustrated!

Call DirecTV and request a dish relocate. This should result in a new dish being installed as they do not have permission to take the neighbor's dish. With the dish relocate they should verify it is all working correctly once finished, taking care of the 775 issue (which I suspect is at least in part caused by the improper use of someone else's dish).

It may not be the same tech that originally installed. Unfortunately short staffing of techs is a big problem since the pandemic.