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2 Messages
HDCP Scam
Your consumers have an agreement for you to provide the content within their subscription. When suddenly we have this error (Your TV does not support this program's content protection) nobody there cares. In that same popup message they offer this wonderful suggestion: replace your HDMI cable with a component cable will allow you to view the program. That's so sweet...but wait, my Directv device does not have component outputs. But, if I could do this I would be giving up my 4K content that we are paying for. We dealt with this about 1.5 years ago on our main system after it had been running about 2 weeks and DTV offered no real help. We wound up having to purchase a high end HDMI powered splitter. It worked but you know, money out of our pocket for a service we have already paid for is bad for customer relations. DTV's solution was unplug/reset everything including your TV (that HAD been working fine). Exactly how many times a day would they consider reasonable? is it 5, 10 or 20 then give up as most people would? You know the odd thing is that if I wanted to infringe on copy protected material I'm sure I would start with a signal splitter of some sort, right? Yet I had to buy and install a nice one to Help DTV honor their side of the contract. Kinda backward...now we are faced with the same issue on our bedroom system- no thanks, I've about had it.
Does anyone know if there is a (Edited per community guidelines) suit against DTV/ATT? When dealing with this in 2020 I found that this is and had been a very rampant issue that no one cares about including the FCC. So, as with most companies the only voice they hear is the one that affects their pocketbook. If you have any info of legal action against DTV/ATT concerning this content protection issue please advise. They are definitely in breach of contract!
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
This message means there is a non-HDCP compliant device attached to the receiver in the bedroom. What devices are connected?
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
DTV like all providers have to comply with the HDCP rules that the content providers require to receive their programing. They can do nothing to fix flaky handshaking issues.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
High-bandwidth Digital Content Protection (HDCP) is required by the networks, not the TV providers. This is essentially to prevent people recording/transfering HD level content to other devices.
DirecTV does have Component outputs. Earlier boxes have the colored out plugs, newer ones the A/V out is a 10-pin to colored on the other side.
DirecTV does not support splitting to multiple TVs, so that is a custom setup on you. It can work, but should be a powered HDMI splitter with HDCP 2.2 at a minimum, though HDMI 2.0 is also suggested.
The service is designed and authorized as one box per TV. Not a scam if you are trying to jury rig the service yourself. Just because it is not designed exactly as you want it is not a breach in contract.
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bpoundr
New Member
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2 Messages
4 years ago
6-14-22
OK, I see that I have 3 responses now.
Folks, this is a second fought battle to get what I have paid for.
All this started with upgrade to the newer version of the Genie system in September 2020. After much studying weeks after upgrade the only real solution was found in forums not from DTV. This was still not a solution but a "work-around" of installing a high end splitter between the supply and the TV in the den. As I said in original post it is an odd remedy seeing how this is the device I would need to split off to somehow extract content. That system has been working consistently like this for a year and a half.
After that amount of time the bedroom system, although not used as often has ceased to work except for that 4.5 seconds before faulting. This is only after a complete system reboot. Mind you, this system has worked fine until now and after trying several HDMI cables that I know are good it still faults. So, that means there has been a change-point on DTV's end of the contract. As to the FCC law...I'm convinced that it is applied differently with different services. Granted, that is an older TV but it has worked fine until now and still continues to work flawlessly through the HDMI ports with my Firestick. That tells me that the unit is still capable. I do not intend to spend more money just to force DTV's equipment to work. I will try to see if they can/will exchange for a component receiver but if not we will just drop that part of the service. Eventually all of it will probably be dropped. I'm also tired of the crap ATT service. Their cell service has become totally dependent on my wifi through Spectrum.
Thank you guys for your input. I'm still hoping for a (Edited per community guidelines) to address this. It may have to be against several parties including the FCC. Considering my battles to get what I'm paying for I would be willing to bet there are millions of customers with DTV and other providers that are not getting what they are paying for.
Bottom line- Is it too much to ask that we receive what we have paid for? Isn't that what you want?
(edited)
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
You are getting what you pay for. Splitting the service on your end, not paying for those authorized TVs, is getting more than what you are authorized for. DirecTV just doesn't support it. However, the networks cracking down with HDCP means your custom setup (beyond what DirecTV authorizes), must meet certain requirements (such as HDCP 2.2 on that powered HDMI splitter) to have a chance at working. But in the end, it is not guaranteed.
DirecTV's model on this has not changed in decades. It is only the HDCP enforced by the networks since the inception of HD that cracks down on how the setup is supposed to work.
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