I can't get a signal on one of my receivers

DTV is shutting down their MPEG2 SD channels so SD only equipment is now obsolete and you will need MPEG4 equipment to continue to have DTV.

does your receiver actually say "no signal"?  That's usually caused by the TV being on the wrong input. Use the TV controller to select the correct input for directv.

the remote is on the correct input.  Even DirecTV can't figure out the problem.

Is the mes sage actually "no signal". Because that message comes from the TV not from Directv

@debcharles 

DirecTV announced years ago that they would be shutting the MPEG-2/SD-only feeds starting in 2019. This was well before AT&T acquired them. But a error of "No Signal" has nothing to do with that. That is the TV saying it is getting no signal from the box itself, not the service, which would be a different cause.

What are the models of each box you have and which one is having the problem?

Is the exact error message "No Signal", or is there anything else?

Tried both red button reset and unplugging power for a minute?

DirecTV box plugged directly into an outlet, regular surge protector, or "smart" strip?

Cord between box and TV secure on both ends and free of debris? (HDMI or other?)

Tried a different cord and/or port on the TV?

TV unplugged from power for a minute?

Disconnected all other HDMI devices from the TV? (in case handshake issue)

I tried everything you suggested.  Left it off for two days and now I can get some of the channels, but not all.  The model of the box is D12-100

That D12 is now obsolete, to continue using DTV you have to have an MPEG4 dish and receivers.

@debcharles 

f unplugging from power for a while got it to communicate with the TV again, then that suggests the box itself is the issue. Since the D12 is the last MPEG-2/SD-only non-DVR that DirecTV made, it cannot simply be warranty replaced as those boxes are now obsolete. Even if the box works correctly again, soon it will be a big paperweight as those feeds shutdown.

Depends on your setup on how the box needs to be swapped or upgraded out. What are the models of all your other boxes? Want to make sure you have as much needed info before calling DirecTV.

Actually, I didn't leave the box unplugged.  I just had it turned off and didn't turn it back on for a couple of days.  

The box that doesn't have trouble and picks up all the channels is a model D10.

When a DirecTV box is "off" it is in a low power state standby mode, not completely off. This is how it keeps the guide up to date, and for DVR models how they can still record. I would highly suggest unplugging from power for a least a minute and verifying coax is finger tight before turning back on. It may need to download the guide as it dumps residual memory, but that can help resolve any issues with bad data. But that will only be a temporary fix per your obsolete equipment.

Impressive your D10 still works as that is an extremely old model. Not only is that an MPEG-2 box but that confirms you are on the old outdated multi switch as well. So you will definitely need to contact DirecTV in the near future to replace the equipment before you are hit with the shutdown like many others have already. Just make sure to request a MPEG swap, not an upgrade, as this is required for service to continue working. Make sure to check the order confirmation to verify all is as expected before the tech is out there to install the new boxes, receiving dish, and any other cabling updates as needed.

Yeah, I was surprised to see that the box working is older than this one.  I'll try unplugging it and leaving it unplugged for a few minutes and see what happens. 

I appreciate the information you have provided and the good suggestions for the tech.  I have an appointment for a tech to be here Tuesday afternoon to see about the new digital dish.  The repair tech that has been out here, just says it's not going to work and that is it.  We have a lot of trees in the yard, but not over the house.  But apparently the direction the dish has to be facing is in line with some large oak trees in my yard.  I'm not willing to cut trees for tv service.

Thanks for the help.

The MPEG-4 feed does need better line of sight then MPEG-2. Hopefully they can find a good place for the new receiving dish. If not then you will need to get a different TV provider.

I assume that appointment is for the MPEG swap. If that is just a dish or repair order, you will not get what you need. Repair doesn't update equipment and the D10 is completely incompatible with the required new dish. The D12 is the only MPEG-2 box that used to able to work on the new system, but with MEPG-2 shutting down it must be replaced as well.

The closest equivalent MPEG swap would be the H25 (or H24 if any are left in stock). But lately the MPEG swaps have been for a Genie and then however many Mini Genie Clients to cover all your TVs. Required MPEG swap is no service agreement and the $10 HD service is credited monthly, as opposed to an optional upgrade. If they are still doing Genie as a swap, then going to HD non-DVR (H25 or H24 depending on stock) would be a regular optional upgrade (24 month service agreement and $10 HD service going forward).