Problems using Internet to install replacement receiver

This is going to be a long post.

I just received a replacement receiver and installed it.  Here's a short description of the setup and the challenges encountered.

- When the box arrived it was easy enough to physically install

- I needed to call the help line instead of simply entering information over the internet, why this needed to be done is just the beginning of the challenges I have encountered

  - The agent was nice and patient enough - but to be honest I had no need of her had some reasonable instructions been included in the box

  - I had to tell the agent the card number and serial number of the device, this clearly would have been easier over text or internet chat

- I had to reboot the WVB (Why does this device even exist)

- I had to restart the main receiver twice

- I had to restart the "little box" three times

- Finally I managed to get connectivity between main receiver and "mini" receiver

Now on to rebuilding my playlist and recordings.

I took pictures of my entire series recording list so I would have it.

I tried using the Internet to search and record programs.

- The interface for finding shows is horrible

- The search area uses 4pt font and is practically impossible to find and read

- Many programs simply could not be found

- Several when I searched and clicked selected the wrong program

- When I finally did find a show I wanted to record, I could not tell it to just record new episodes

- Overall the web side of directv.com is an abomination to mankind albeit it still better than the iPhone application which makes me want to smash my phone every time I try to use it