Returned Equipment

I returned 4 boxes w remotes on 6/13 to my local UPS Store in Tallahassee FL. Store 6755. I waited several weeks and reviewed my account online and see the boxes listed as “Active”. I called Directtv (and of course got the standard pleasure of transfer (Edited per community guidelines)). Once I finally got to a human I explained my issue.  Directv said they showed no record of me returning my equipment. I decided to conference in the representative from the UPS store and try get this resolved. At this point, I am 1 hour into my call. Once I got everyone connected the guy from UPS said we don’t have a tracking number for your return. We both asked how that is possible and he stated “we don’t send the equipment back right away we put it in a box in the back room and once the box fills up we mail all of the returns back in bulk”.  I tried to explain to him that Directv charges customers monthly and if they don’t return timely that is an issue. He said that is why we give you a receipt. I said Directv doesn’t know about your receipt. After 15 minutes of getting nowhere he offered to have the store owner call me. Well that never happened.  I ended to call with both parties and had the Directv rep document my account. 2 hours of my life I can’t get back!!!

I decided to give it another 2 weeks. Guess what same call!  Same results except this time I was able to get them to cancel the boxes off my account. Thinking this was resolved (another 1 hour I can’t get back) I hung up. 

Well….you can’t make this up. I am know getting emails telling me that I need to return the boxes that where just canceled. Guess what!!!!  I sent them back per your policy to a UPS store on 6/13.

I’m done!