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EDB
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Wednesday, April 14th, 2021

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Rewind and Fast Forward not working - freeze screen or jumps to beginning or end of recording

This is happening on both live TV (rewind) and recorded programs on both of our receivers.

Question

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Updated 

2 years ago

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26

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PRSOCCER

New Member

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2 Messages

5 years ago

Fast forward not working on NON on demand recordings for yesterday and today’s recordings! Will need to watch my show on HULU to avoid commercials. Why am I even paying for DVR service that doesn’t work properly. No CHAT available so will have to spend my evening on the phone with a script reading tech that cannot solve the issue.

Note: This comment was created from a merged conversation originally titled Technical issues with my DVR service

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TexasBrit

ACE - Expert

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14.1K Messages

lots of reports of this. Directv is aware.

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5 years ago

0

DIRECTVhelp

Community Support

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255.7K Messages

Good morning @prsoccer, thanks for reaching out.

We are aware of your concerns regarding the 
fast forwarding of recorded content
and our technical team is working to get a resolution as soon as possible. We apologize for any inconvenience caused.

 


  If you are connected to the internet, you may be able to watch the episode On Demand.
 
 

Fizz A, AT&T Community Specialist.

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5 years ago

0

TexasBrit

ACE - Expert

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14.1K Messages

it was fixed yesterday. fizz a you should know that.

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5 years ago

0

georgepann

New Member

5 years ago

Starting yesterday, I can no longer rewind , pause, or fast forward on local channels only.  Other channels like the 200's work ok. Called support last night, and they said they would look into it. No problem number or tracking info!!

Note: This comment was created from a merged conversation originally titled No fast forward or rewind on local channels

9

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petschow

New Member

I am having the same issue. Please fix this. I am now recording local channels using an antenna until this is fixed. If this does not get resolved soon I will be looking for an alternate to directv.

5 years ago

DIRECTVhelp

Community Support

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255.7K Messages

Hello @petschow,
We appreciate you taking the time to make sure that we are aware of the issue and want you to know that the engineering team is already working on it.

There is not currently an estimated time for resolution. We be glad to keep you update and apply any down time credit accordingly.

-Fizz AT&T Social Media Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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5 years ago

0

DIRECTVhelp

Community Support

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255.7K Messages

Hello, @schirmyver.  We'll be happy to take a closer look into your DVR functions not working properly.

 

So that we can better assist you, please verify the type of AT&T service that you have. Do you subscribe to Directv, AT&T TV, or AT&T Now?

 

Let us know!

 

-Jordan AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5 years ago

0

schirmyver

New Member

This is Directv.

As noted from others it only affects local stations. Basically FF and RW do not function on local stations. When I hit either the FF or RW button the screen shows it is trying to FF or RW, but the video freezes. Repeated presses of the button indicate on the screen by going from 1x to 2x to 4x but again nothing happens. When I hit play it just resumes where it was.

Interesting is that if I press and hold either FF or RW I do get the skip to the 15 minute marks.

Again FF and RW work just fine on non-local stations such as USA.

5 years ago

0

DIRECTVhelp

Community Support

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255.7K Messages

Thanks for providing more details, @schirmyver.

 

Our engineering is aware and working to resolve. This is currently in investigation status. If you would like email update regarding resolution, please provide us your preferred email address.

 

-Jordan AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5 years ago

0

rucinski

New Member

5 years ago

I've got two receivers and they both act like they are recording shows, but when I try to play them, they only show a freeze frame and ask if I want to delete the recording.  I can't get them to playback the content.  I've re-booted them both, power cycled the SWM adapter.  They show current content and can change channels, and acts like it is recording.  But playback will not work.  The DVR has plenty of space on it.

Note: This comment was created from a merged conversation originally titled Recording playback fails

1

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TexasBrit

ACE - Expert

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14.1K Messages

do all channels behave like this or is it just some?

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

5 years ago

0

KidV

New Member

5 years ago

Situation resolved in Chicago. Local channels are rewinding and fast forwarding as they should. 

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Scharfm

Teacher

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16 Messages

5 years ago

That was really quick. Someone must have accidentally leaned on a switch last night. 

Too bad last nights’ recordings weren’t fixed in the process. We will need to take the full two hours to watch Big Sky tonight. 

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mccormickl

New Member

5 years ago

Just for no apparent reason we can not fast forward on our recordings from NBC channel 5... Have they interrupted fast forwarding so we must watch all commercial???

Not any problem with any other channels recordings.

Note: This comment was created from a merged conversation originally titled Fast forward on NBC recordings does not work now

3

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sandblaster

ACE - Expert

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2K Messages

Based on other similar posts, it is apparently a software bug. Hopefully they are working on a fix.

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5 years ago

0

DIRECTVhelp

Community Support

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255.7K Messages

Good morning @mccormickl, thanks for reaching out.

We are aware of your concerns regarding the f ast forwarding of recorded content and our technical team is working to get a resolution as soon as possible. We apologize for any inconvenience caused.
 
If you are connected to the internet, you may be able to watch the episode On Demand.
 
Please let us know if this helps.
 
-Prapti, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5 years ago

0

TexasBrit

ACE - Expert

 • 

14.1K Messages

This was fixed yesterday.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

5 years ago

0

tig519

New Member

5 years ago

seems to be fixed... but not retro to shows recorded yesterday & today.

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TexasBrit

ACE - Expert

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14.1K Messages

5 years ago

No, it won't fix older programs, only ones recorded since the "fix".

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TexasBrit

ACE - Expert

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14.1K Messages

5 years ago

Just FYI. The problem was with the guide metadata associated with just the Chicago HD locals. Not a software issue with the DVR.

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DIRECTVhelp

Community Support

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255.7K Messages

5 years ago

Hello @rdfrerichs! Thanks for reaching out! 

 

We are aware of your concerns in regards to fast forwarding and technicians are working towards a resolution as quick as possible.

 

We apologize for the inconvenience this has caused!

 

Faith C AT&T Community Specialist

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TexasBrit

ACE - Expert

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14.1K Messages

5 years ago

Faith, this has been fixed already. I am sorry but your reply shows you are not in touch with what is going on.

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tig519

New Member

5 years ago

This happened again on two programs I taped this morning on CW 26. Hot Bench (don't judge :)

Other local channels appear to be OK.

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TexasBrit

ACE - Expert

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14.1K Messages

5 years ago

it's possible the techs missed cw26 when they were fixing it.....we'll see

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petershaddock

New Member

4 years ago

From a legal perspective, I understand why advertisers do not want their commercials skipped, but to require content not to be skipped makes tv viewer enjoyment barely better than the eighties when live tv was the only game in town. 

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TexasBrit

ACE - Expert

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14.1K Messages

4 years ago

That's up to the channel.  The directv on demand comes from them and typically has the same rules as the channel's own on demand servers online.

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