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New Member

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4 Messages

Wednesday, October 12th, 2022

Sound problems with new large direct tv receiver

I got a new large direct tv receiver a couple months ago and it squeaks, croaks, and makes frog-like sounds. It does this a lot!

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ACE - New Member

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5.2K Messages

3 years ago

Which model did you receive and what other receivers do you have? Those sounds either mean a bad fan, bad hard drive, etc.

New Member

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4 Messages

3 years ago

Model HS17-500

New Member

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4 Messages

3 years ago

Opps. I also have 3 genie mini receivers.

ACE - Sage

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46.7K Messages

3 years ago

There are only two moving parts in your HS17 .... hard drive and cooling fan. Sounds like it's defective. Call DirecTV at the number below and request a replacement. 

New Member

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4 Messages

3 years ago

Thanks. I'll call them

Community Support

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255.7K Messages

3 years ago

Hi @blake32xz. We are glad to help you with your receiver concern. 

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Carlos, DIRECTV Community Specialist

ACE - Expert

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23.4K Messages

3 years ago

I also have 3 genie mini receivers.

Just a note, those are Mini Genie Clients, not receivers. They have no tuners of their own. Each takes one from the main Genie, as they are just extensions of it. The main box goes down, then they go with it.

Since you have the Genie-2 (HS17), which is the Headless Server tower, you cannot have any other recievers on the account. Call DirecTV and get that warranty replaced ASAP so you minimize any time without TV.


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