New Member
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2 Messages
Technicians without a truck? Or equipment?
I’ve had two…well really three because I called the second tech back after he left because I lost service. Both showed up with no ladder, equipment…just basic tools….in unmarked vehicles. I’ve been experiencing the same symptoms for weeks now….intermittent 771 and. 775 errors. I reset and sometimes it comes back for days…and sometimes only 10 min. It can take hours to reset itself…or sometimes just a few minutes. Both techs did exactly the same thing..played with the wires and then declared it fixed. I knew it wasn’t…the DTV customer svc said they would send someone to replace the equipment….but instead he showed in a car with just tools. My question is…is this now the norm with DirectTV? Is this really how the provide service?
detuch254
ACE - New Member
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5.2K Messages
3 years ago
I know there are definitely third-party contractors that work alongside like MasTec. However, such unprofessionalism obviously isn’t what should be intended. I personally have never heard this level of knowledge/care of a technician as most do have the tools let alone equipment needed to complete the job. Ladders are a must and equipment depends on what you put an order in for so if they don’t show up with the right receivers then that wouldn’t be their fault.
Consistent 771/775 could mean several things. This includes a bad power inserter, bad LNB, poor dish aiming, bad splitter, bad cabling, or even a bad receiver (you can rule this out if all of your receivers have the same error code at a given time)
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
They must still be having a very hard time hiring qualified technicians.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@dhgrant99
Call DirecTV back and submit a Field Service Request (FSR) complaint on the appointment detailing those issues. See about a reschedule to get this fixed.
There are several causes of those errors. What are the models of each box you have, which ones have the problem, and what troubleshooting have you tried? Perhaps we can help narrow down a fix before another tech attempt.
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dhgrant99
New Member
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2 Messages
3 years ago
Thx! I only have one box…but I called the tech and he came back and it looks to be fixed for the time being ….
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
Glad it is working right now. If the issue occurs again, let us know. Good luck.
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