New Member
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Upgrade Directv Receiver
How do I upgrade my old directv receiver?
We have Directv. We just bought a new tv, and the installers told us Directv would send us a new receiver, since the old one was made in about 2008. (D12-100). I cannot see how to do this on the website, and we can't get through on the phone.
Anything you can do to help would be appreciated.
Accepted Solution
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Your old D12 is now considered obsolete. You should be eligible for a free upgrade to HiDef equipment. Not sure why you can't get through on the phone. See the DirecTV number in my signature below.
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Accepted Solution
goldw1800
ACE - Professor
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2K Messages
4 years ago
@jrthorngren
Your only hope is to call 1-800-531-5000
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
The D12 is obsolete, you have to call to get the swap offer.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Um whoever was installing your new TV doesn't work for DirecTV so has no clue how they work. That would be like having a new computer installed and being told your internet company would auto send you a new Modem.
The D12 is the last MPEG-2/SD-only box made. They have been obsolete for years. DirecTV is in the process of shutting down their MPEG-2 feeds so that must be replaced.
You have to call DirecTV and request a MPEG swap. DirecTV doesn't automatically send you equipment. They It is not simply a matter of shipping a box, but they have to send a tech out to install a new dish and any cabling updates needed. As long as this is a MPEG swap, not an upgrade order, there is no 24-month agreement as is required to continue using the service.
Is that your only box? If not, what are the models of all your other ones?
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
@jrthorngren
Call DirecTV and request the MPEG swap. But before doing so, verify all your model numbers here in the forum so you make sure you don't get a bad order.
Was it the person who installed your TV was trying to speak for another company, or did you have a separate install from DirecTV for something else? Just confused why you were expecting an order for DirecTV from a non-DirecTV employee.
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