Mentor
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70 Messages
Why does my Genie show only 3 tuners and 1 client?
I just saw a recording conflict on my Genie and was surprised to see only 3 tuners recording and my 4k client listed. I am missing a tuner as there should be 5?
Any way to diagnose and bring that 5th tuner back?
bjbbjb
Accepted Solution
goldw1800
ACE - Professor
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2K Messages
4 years ago
so, you were using 3 tuners for recording --your client was online (that uses a tuner) so now you're up to 4 tuners and if you're watching a Live channel on the TV you're testing the tuners --that makes 5.
if any shows or show was getting ready to record --then it won't have any tuner to use --working as designed.
Turn any unused clients off so they will NOT us a live tuner when NOT in use.
(edited)
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bjbbjb
Mentor
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70 Messages
4 years ago
Thanks. I thought in the past when using a live tuner it would list that live tuner. But perhaps that is it.
bjbbjb
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Also don't forget that Picture in Picture (PiP) uses another tuner, as you are tuned into 2 channels at the same time.
This is why I prefer HDDVRs over Clients. I get 2 tuners and 500GB on each of them without taking away from the Genie. But the only 4K box at this time is a Client for those that matters (not me as too little content to invest in a 4K TV and lose an HDDVR).
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bjbbjb
Mentor
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70 Messages
4 years ago
I am with you and do the exact same thing. I have all DVRs except for one client which I exclusively use for 4k. So I have other tuners to use for recording.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Genie, HDDVRs, and a single 4K client is the way to balance that. You've done well.
Do not let an agent talk you into the Genie-2 (HS17) or you lose every single dedicated receiver (DVR or not) as it only allows clients. One point of failure for the system, no PiP (since clients can only use 1 tuner each), and after the first run of them no eSATA port for an external hard drive putting a hard cap on your recording space. This is a very restrictive system.
I hope with their new co-owner, that DirecTV will innovate new equipment that is once again flexible for customers. They need SWM-only HDDVRs to best match the Genie and the new software. But with logistic challenges since the pandemic, this may be a while.
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