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Double Standard for AT&T versus consumer meeting arranged payments: I paid; service not restored

0404.2018.1243AM.WednesdayFor very complex and involved reasons I won't go into I returned home thinking the bank was paying my creditors as arranged, even tested them, only to find fees, penalties, overdraft charges had been misapplied drawing down the balance of my reserve bank account so that las

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U-verse TV Account

110

Thanks, Sungam. I took your advice and called Directv. They arranged for installation of the adapter and waived the installation fee. Everything is working fine now.

billding

commented

14 years ago

to the conversation:

Whole home DVR service

Just had the whole home service installed. The whole home service from the HR-24 DVR will not work when I plug an ethernet cable from a Linksys WGA600N wireless gaming adapter into the HR-24. Called Directv and tech rep said that the ethernet connection has to be a wired connection directly from the

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@skeeterintexas Certainly wasn't suggesting you don't have the right, so am sorry if it came off that way. Just that individual age has no affect on the available channels or how the packages are arranged for DirecTV.

Juniper

commented

4 years ago

to the conversation:

Why do I have to pay for Latino channels & sports channels?

WHY do I, an English speaking American woman aged 65, have to pay for LATINO channels & sporting channels ???

Question

As a follow-up I called the support number ending in 5000 yesterday. After only a 7 minute hold I reached an agent who arranged for a replacement mini to be shipped 'soon'. Only bummer was that I had to pay $19.99 for the shipping, but there was no

diver_dan

replied

5 years ago

to the conversation:

Mini Genie Bad HDMI Port

I have 3 mini genies in my home, all connected to a Wireless Video Bridge. Last night the mini genie in one room stopped transmitting video to the TV it's hooked up to. I believe the HDMI port in the rear of the unit has been damaged. When I connect the same TV to other mini genies, I receive vid

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Hey @Twhite1017. Is that the date of the payment arrangement? If so, yes your service could be interrupted if that is the due that was arranged for payment. Please let us know. Charles, AT&T Community Specialist

DIRECTVhelp

commented

5 years ago

to the conversation:

Bill arrangements

In September 2020 because of COVID If I made a promise to pay before interruption will I still have my services till promised pay date??

Question

DirecTv Stream Channel Guide

Does DirecTv plan on adding the option to have the channel guide arranged by channel numbers when using Firestick? I have this option on my ROKU in the living room, but all of my other TVs use Firesticks. I HATE THE ALPHABETICAL ORDER GUIDE- PLEASE FIX THIS ASAP!!!

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Watching DIRECTV STREAM

179

How do we fix an issue with the DirecTV streaming receiver (box hooked to TV) shutting itself off after a few seconds?

One of our receivers is not working. The receiver and TV in another room is working fine. TV in living room was not working this morning. The receiver box attached to that TV will not stay on. We unplug it, plug it back in. It looks like it is going to startup, the blue light then the green light co

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DIRECTV STREAM Setup & Equipment

1.8K

I called ATT DTV on Friday 4/3 and got thru after a few hours (not too bad considering the current situation). I reached a very professional and patient rep who, after having me troubleshoot, arranged to have a replacement receiver sent out. Today, M

Kay-en

replied

5 years ago

to the conversation:

Receiver stuck on "Running Receiver Self Check"

We have been experiencing DTV issues for a bit & rebooting the receiver has normally cleared the problem. Now the receiver is stuck on Running Receiver Self Check. All Troubleshooting has failed to correct the issue. How do we get a replacement receiver?

Question

thanks,she has a wireless phone but at 89 is not a fan of using it and likes the OLD way....wish I could go to a store, I live in Belgium and she's in texas.....I arranged last week when I was in town, figuring they could get it right.....biggest pro

Jjfarr

commented

10 years ago

to the conversation:

Poor customer service and hiding behind call center

I am a long time user of ATT, I have 4 cellphones, two landlines, one Internet and now one uverse. I probably spend 8-10000 dollars a year with att. My mother recently moved from my home to an assisted living facility, I called to get uverse at her apartment and to get the landline number moved. Fir

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I have an LG TV and a Sony receiver. I recently arranged for internet service and began using ARCe to be able to play streaming services in addition to Direct TV through my receiver. After setting up ARC, every time I use the Direct TV channel

mwhm

commented

5 years ago

to the conversation:

Guide Menu: SAT/CATV Options Sub-Menu:

Every time I scroll down a page at a time in the guide menu, I get a message that pops up blocking the bottom lines of the menu for several seconds that say's: SAT/CATV Options Sub-Menu. How do I turn this off?

Question

Sort order in playlist folders?

I have my playlist arranged alphabetically, and for a second I thought the latest software was sorting the shows in the folders by record date, which would be nice.But it's not in every folder, one folder is sorted by record date, most are sorted by title, one folder is kind of a mix. 0x040E on a HR

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DIRECTV Equipment

972

HA HA,I ARRANGED TO RECEIVE MY OVERPAYMENT, LESS MY PRO-RATED MONTHLY BILL, SENT TO MY NEW ADDRESS OVER 4 YEARS AGO. I CALLED AFTER MY $6.37 WAS DEDUCTED AND THE BILL WAS SENT TO MY NEW ADDRESS ONLY TO BE TOLD THERE WERE NO RECORDS OF MY ACCOUNT!ALL

BROKEBOB

commented

9 years ago

to the conversation:

Getting refund

I'm writing this mostly in hopes that it'll be seen by an AT&T employee. I have TV and Internet service through my Homeowner's Association (HOA). The basic service doesn't require me to pay anything to AT&T, but I can arrange upgraded services with AT&T directly and pay for them directly to AT&T too

Question

Accepted Solution

Official Solution

Solution:Canceled my appointment and instead bought a modular crimper/stripper and a pack of RJ-45 CAT 5e plugs with protector boots, cut the old connector off, arranged the wires to T568B and crimped. Plugged everything back in and powered up the ga

brapton_1_7826

commented

11 years ago

to the conversation:

DVR Failure?

Hello everyone,We have come across a problem with our main DVR unit (Motorola VIP1216).The DVR was in our living room, connected to our WAP/RG whatever via Ethernet cable that passes through the floor, across the basement to the other side of the house, then back up through the wall to the jack/outs

Question

I just spent 4 plus hours with there customer service. Going in circles. I cancelled my service. This was my second time I had issues. I tried to work with them on my billing and they said I didn't keep my end. When I called them before or on the due

Catbarton

commented

5 years ago

to the conversation:

Is it legal for Directv to change my bill without permission? And why is customer service so bad?

I have had the worst experiences with Directv. They change my bill and when I call to get it fixed they say they can't and end up keeping me on the phone for hours. I am currently 3 hours into a call with them. I have been transferred around and after almost three hours disconnected ... I called bac

Question

The 2250 DVR that was installed by David (not "the David") fixed the problem. But, I have no idea where it came from exactly; he didn't want to talk too much about it.. As the service installation call was arranged in Texas and his local supervisor

PHOnos

commented

13 years ago

to the conversation:

Closed Captions freezing and then disappearing

Howdy all-- I am at wits end with my problem. I sent the following to ATT Closed Captioning e-mail and got an autobot reply to use the online tech service. I did so, and they walked me through a "disaster recovery" reset (not using the reset button, but dowloading and flashing the operating system s

Question

The problem viewing recordings remotely sounds like something marginal with the network signals in the system... a bad cable or connector, an incorrect component etc.. There are also some things that DirecTV has discovered about the way systems are

testerx

commented

14 years ago

to the conversation:

Improve Whole Home dvr connection?

Hi, I have had DTV for about 2 months now. We got the HDDVR and standard HD receiver package. I believe both of them are the latest versions. One thing I noticed is that while watching a recorded show on the non-dvr unit, we would get occasional pauses or freezes of the program. This doesn't happ

Question

Channel 200

Channel 200 was updated to show Fox, CNN, MSNBC, CNBC, Fox Business and BBC. All is great! But, it should be arranged in a more logical order. The US news channels should be on one row (probably the top). Not necssary, but to make it even more logical, MSNBC should be the far left, C

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Watching DIRECTV

When adding channels there is no ASAP. First they would have to evaluate whether enough users want it to even warrant the effort and expense to persue it. Then Second contractual negotiations need to be arranged and agreed upon by that network and

_xyzzy_

commented

6 years ago

to the conversation:

JBS

I want AT&T U-Verse to add JBS to their regularly scheduled programs ASAP.

Question

Direct TV won’t install, numerous attempts

We recently moved to a different city and had arranged prior to the move to have them come and install back on Wednesday November 13th. They never showed. We called the next day, they put in a new order and someone was supposed to come the following day. Nothing. Called again, it was “escalated” an

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DIRECTV Equipment

172

Thanks for your feedback, very helpful. For the record, the agent didn't tell me I could only watch up to 3 genie clients at a time, she said could only have up to 3 genie clients on the system, which is very different. And, DTV agent who arra

ARTinLA

commented

1 year ago

to the conversation:

INCREDIBLY HORRIBLE CUSTOMER SERVICE, GOING TO SUE

In the 25 years I have been a DTV customer, I have never experienced such horrible service as I have the past 7 months. I moved to a new house so DTV said just bring the main receiver and they would install a new dish and 5 mini clients. All good. One of the mini clients doesn't work after the fi

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