We have a series recording set up for Tru Blood but then discovered that it was only keeping the last episode.  All of our other series have a folder with all the episodes under it, but Tru Blood does not.  Is there a way to correct this?  The series is set to record the same as our other shows so I

Had service for 10 days ro thereabouts.  Failed install.  Was billed in advance and paid in advance. Now, I am having troublle getting reimburse and getting my money back. I have called and called but no help. Always put on hold and passed around. Please help!

I was a loyal, never once late on a payment, Uverse 300 customer for over a decade. When I decided to cancel my subscription, I neatly packed all equipment and mail it on time. I received the email, "Congratulations your equipment has been returned." About 2 weeks later they charged me $164.02. I ca

It’s been a month since almost $200 was taken from my account for unreturned equipment. The equipment was sent back in August and checked in September 13th. I’ve called so many times and have been misled each time when I would get my money back. This company has STOLEN my money. This is completely r

I upgraded from uVerse to directv 4 may. Since then, I have been charged for both. Multiple calls to multiple people in billing over multiple weeks and every time I get off the phone, I am assured I will get my money back, the account is closed, and I no longer have to worry. Here I am still waiting

My account was closed with dtv owing me money back which they provided me with a prepaid mastercard which of course has fees and other associated (Edited per community guidelines). At the bottom of the paper the card is attached to, it says you can go online to request a paper check or move funds to

I cancelled within the trial period and have not received my money back

Why is your company calling customers/former- customers at the present time asking for money on past due accounts, when we have a Global Pandemic going on where people are losing their jobs or getting their hours cut? Are you kidding me?! How heartless is your company? Don’t call people asking for m

I HAVE PROOF AND PROOF HAS BEEN FAXED IN THAT THE MONEY WAS TAKEN FROM MY ACCOUNT TO PAY MY JULY BILL FOR DIRECTV . THE MONEY WAS NOT PLACED ON MY ACCOUNT BUT I WAS TOLD ANOTHER ACCOUNT. HOW CAN MY SERVICE BE DISCONNECTED FOR THAT IF PROOF HAS BEEN PROVIDED.WHAT IS THE NEXT STEP BEFORE INQUIRING A L

I cancelled my Directv and have a large credit but the money owed has yet to be paid.  How do I get my refund?  I am on Autopay, so an electronic transfer is pretty easy for such a large corporation. I have other services from AT&T so it’s not like they don’t know how to find me.

Me and my husband moved here from Romania, and wanted to get cable service from At&t. We were required to pay a deposit of $449 because we were told we don't have any credit score, but that we would get our money back when our contract expire. Our contract now will expire in February, 16 and I calle

I just received my first statement since my bill increased in August, which I would like to note that I  never received a statement in August, had no access to a customer loyalty team to address the issue. The only thing I had was a frustrating time communicating with the foreign customer service te

Cancelled my account in February. AT&T continued to auto debit my account for services never provided. In April, I was charged $143.66. Since that time, I have made dozens of calls, been transferred repeatedly, and been made promises that no one kept. I've been told that the only office that can

So we were visited by an AT&T sales person with an AT&T ID, AT&T business cards and an iPad with AT&T software. He offered us U-verse and when I told him we already had U-verse, he mentioned that I could still get the promotional service which would have saved us around $60 a month. He said I didn't

On November 6, 2019  I contacted Direct TV to see if we could get a wireless Genie in our apartment in our garage as my in laws had recently moved into the apartment while their house is being built. I let my mother-in-law speak to you as she knew what they wanted. During this phone call myself, my

Why should a loyal customer as myself continue to give my money to AT&T? When I try to renew my yearly contract I am given an offer of $30 more than I am currently paying and other companies such as COMCAST are offering better packages with better bandwith and better deals. I have talked to the loya

My boyfriend signed up for AT&T. We've had it a year. We realized direct TV streaming was taking out of my boyfriend's bank account. We called the bank. We called you. You hung up on us the minute you heard the problem. Never called us back either. Now I have the bank statements on how much you

I received a notice from Convergent Outsourcing collections stating we owe money to Centurylink because Centurylink paid DirectTV some money (so now we have to pay Centurylink for what they paid to DirecTV). We returned our equipment to DirecTV via AT&T because AT&T had purchased DirecTV

I can I pay more than one month in advance at & t uverse bill. and you give me some kind of discount

I have a old bill due to AT&T for cellphone I am looking for Internet and cable TV services for my new place. Do I need to pay the balance on the cellphone account before I can Internet and TV series