My friend passed away his wife having hard time taking acct out of his name into hers and she showed death cert. customer service giving her run around not helping during this hard time for her! He used to take care of bills all time for family any suggestions

If someone dies, in order to cancel their account, is there a requirement for a death certificate?

We've had DTV for maybe two months, and the receiver in our bedroom continually misbehaves. I thought it was a problem with a weak power source, because I goofed with that and the receiver worked correctly for maybe a week, but I moved some furniture affecting the power cord, and the receiver is now

I'm the executor for Rick Angle's estate. His account number is [EDITED].  His phone number the account was based on was [EDITED}.  As executor, I continue to get a notice of a credit on his account.  I've requested that the refund be sent to me so as to include it in his estate's as

I moved and in the process my equipment was misplaced, within a month my uncle died followed by my mother a week later. Once settled i did find and returned but they say they will not waive the fees. What can i do because i had no intention of any of this happenening and certainly had no control ove

My wife passed away in August she was the primary account holder.  I have been trying to transfer/change responsibility. I contacted customer service and was told to take the Death Certificate to an AT&T store which I did and the rep. verified it.  I contacted customer service  again and was transfe

My husband died on April 8, 2019, after a difficult battle with cancer. I signed up for Directv account in November 2018 (he was too sick to sign up) and my own name. When I called today to cancel service (I actually don't watch TV), was told I must pay about $260 cancellation fee. If account was in

I get a white screen when I turn on my tv; the menu will come up and allow me to change channels after a while of being on it will show different things that are on hbo and other channels. I have tired resetting every reciver in the house swapping out cables changing cables and hdmi port, mine is th

My father passed away February 2nd of this year. My mother was left alone, and had to quickly make various arrangements in order to maintain her household.  Given the loss of income resulting from my father's death, my mother was forced to cancel the Directv service my parents had for many yea

My mom passed away and I am trying to transfer service to my dad, I have talked to a million people and I have received no help. This is ridiculous of such a large company and during this time of mourning I have been on the phone for hours with nothing but people transferring me from person to perso

Tuesday install MRV. Wednesday a HD DVR hard drive crashes. Saturday my second HD DVR crashes. Seems like a possible issue with the MRV. Systems is hard wired cat 5 e with gig switch and router.Any one else see this?

​Alorica is a criminal organization that contracts with Directv. Their number is 855-407-4768 (for now). They call people and pretend they are Directv employees and then attempt to scam people. If you refuse, you start getting text messages from their personal cell phones. One of them is 928-929-240

My in-laws have a combined billing account - DirecTV, internet and home phone. My father-in-law died, and my mother-in-law has continued to pay the bills.  She is now eligible and has qualified under the Affordable Connectivity Program (ACP) and Lifeline plans, under which she would recei

Mother-in-law passed away after being moved to an assisted living facility 2 weeks prior. AT&T instructed me to return Uverse and internet equipment and they would pro-rate the account. Once paid the account would go away. So what is the holdup? Her passcode passed away with her!! When I called cust

Main receiver has stopped displaying TV signal. Goes through reset and upload and the just displays a red X and a 1 beneath it. Is it toast?

Well, I had an HR20 with the hard drive dying, so Directv swapped it out for a black HR21. I'm getting the BSOD (black screen with no programmihng), causing me to do a red button reset. This thing is very annoying, and one would think Directv would have the bugs out of these boxes by now!

My father passed away and my parent's AT&T is in his name. Do we need to have him removed and put the account in my mother's name? Where do we go from here? Thank you!

Cancel service

Payroll check for period ending December 3, 2022 with incorrect deduction from fame. Did not receive a check at all. Needing to get in contact with HR, Payroll or whoever handles that for employees at DTV

I get a blue screen of death when attempting playback of SD shows on my HD DVR. HD shows will play, but they're jittering and with significant audio/video sync issues. This is a gaming PC that plays the very latest games very well, so since games are typically far more picky than video apps, I'd hav