Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Official

Accepted

Unanswered

Advanced Filters

Search Results (201.3K)

Relevance
Selected Relevance

Closed

credit report

have $1198 in charges on my credit report the item was removed and not back on my credit what is still needed 

Question

96

2

0

How to report scam calls

I found this post from Direct TV help: "We want to let you know, you can report unwanted calls and texts here Report unwanted calls & texts Keep in mind some of these calls could be fraudulent or illegal and it is almost impossible to stop them. Report offenders to help us identify and blo

Question

194

1

0

Accepted Solution

Sending Diagnostic Report - Time

Our internet is consistent at 330mbps download and 27mbps upload. It took over 20 minutes for the diagnostic report to send. Is that normal? I have suspected for some time that this genie was going. Over 20 minutes seems grossly excessive. 

Question

189

8

0

Accepted Solution

Official Solution

Closed

Old bill on credit report

Almost 2 years ago I had to cancel my service because a tree fell on the house we were renting and had to move. We moved in with family and they had TV service. I called and talked to customer service and they said send the equipment back and directv would write it off because of what happened. I se

Question

649

3

0

Collection on credit report

I have a collection for uverse on my credit report for $1,124, but when I called customer service, they do not show I owe anything. How can I get this removed?

Question

525

1

0

0

AT&T DEALER SCAM REPORT

I worked with the dealer in Maryland. He took all my sales commission and vanished. Now, after doing scam with me. He is outsourcing again after hibernating for 2 month. How can I report about that dealer to AT&T.

Question

560

4

0

0

Closed

Credit Report

I cancelled DirectTV after being a loyal customer with them and ATT. I paid balance and sent equipment back and months later got a huge bill. Called in got that resolved or so I thought. I recently was notified about being sent to collections for early termination fees after years of service. I

Question

660

2

0

Closed

Collection from ATT/DiecTV on my credit report

I have never had an account with ATT or DirecTV. But I see a report of an unpaid bill from ATT/DirecTV on my report as of 3 days ago from I.C. System INC. How is that possible, anyone from ATT/DirecTV here?

Question

1.8K

11

0

Two hits on my Credit report ?

I would like to know why I got two hits on my credit report when I only authorized to check my credit once, for a bundle service (U-verse TV and Internet). But there are separate checks on my credit report, two days apart.How Do I get At&t to take one of those off?

Question

206

0

0

0

Unknown credit report charges

I was just looking at my credit report and I have an unknown charge from last year. Which is impossible cause I moved to the other side of Texas with my spouse. Bills have been in his name since 2017. They charged me in June of 2018. How do i take care of this situation? Who do I call? Who do I talk

Question

85

1

0

0

Accepted Solution

Official Solution

Closed

How do I report a fallen phone line?

I am not an AT&T customer but the telephone line between the poles behind my house has fallen and will break soon. How do I report it to AT&T so they can fix it?

Question

40.7K

11

0

How to Report a Wrong Channel Number

For my locals, one of the channel numbers is wrong. It's listed int he guide as channel 26 but should be 19.  Is there a way to report this and get it fixed?

Question

180

15

0

Where do I report damaged equipment near road?

Someone ran over an AT&T Uverse junction box of some sort. How do I report this? I would prefer an email address? Thank you.

Question

3.9K

3

0

How to report AT&T employees for messing up orders over the phone and chat

I will like to know how to report AT&T employees who have fixed my orders over the phone and chat. They both ordered services that I do not wanted and I was extra clear about the services I wanted and the prices and they still ordered the wrong ones.

Question

116

1

0

0

Report Diagnostic code displayed below. (AR/3004)

There is a problem with your DIRECTV account. Please ensure you have Internet access and Try Again, if this problem persists restart the app or call Customer Service at 1-800-531-5000 and report the diagnostic code displayed below. (AR/3004) I get this error message every few days. I have not found

Question

1.2K

3

0

0

Issues with DirectTV Billing and Negative Credit Report

HelloAccount Direct TvI am writing to dispute the negative major derogatory mention on my Experian credit report in March 2020. I had disconnected Direct TV service in the month of September 2019 and had paid all the bills by automatic billing with credit card. I had called ATT in this regards few d

Question

252

4

0

Where to report a problem with the Remote

I have two HR-20s. ! remote works perfect with my TV , the on/off and volumne. That tv is a philips. The other one, does not. The volume works, but the on/off doesnt. The tv that does not work is as Toshiba.How do i report this to DTV to fix?Thanks!

Question

223

0

0

0

status of incident report PX7W6Y02

its been approx a week or more ago when I made a report re: service pole put in my yard for my neighbors service.  I dont even use the company! I called.& was told there must be an easement. After looking @ my residential survey I discovered that wasn't the case in this situation.  I want 2 know whe

Question

85

1

0

Welcome video instead of games? Please report here

Is anyone still experiencing the issue of getting the Welcome video to come back Sept 12th instead of making it all the way through to watch live games? If so please report which client you are seeing this video on. Please only post about this specific issue in this thread so we can track it down. T

Question

61

0

0

0

Att uverse I never used is on my credit report

I recently wanted to buy a house and found that I have been sent to collections for att service that was never opened And I never put this in my name or authorized nebr even lived in the house I want this of my credit report please help me

Question

443

1

0

0

NOT FINDING WHAT YOU'RE LOOKING FOR?