Tutor
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7 Messages
ATT HAS TOTALLY TAKEN ADVANTAGE OF ME AND MY FAMILY AND ITS NOT FAIR!!!!!!
ATT hired Texstar enterprises to install uverse in my neighborhood , they dug up my front yard jammed up my pluming that caused a sewer back up in my home that contaminated the water system ... Me and my whole family got sick with upset stomachs and diarrhea also my dish washer was ruined along with other belongings my dog had to be rushed to the emergency vet after being bathed a couple of weeks later in the backyard faucet that hadden been flushed ... In all it was about $3000 in losses not to mention what we went thru being sick and all... AND THE COMPANY TEXSTAR REFUSES TO HELP US WITH RECOUPING ANY OF OUR LOSSES !!!!!!!!!!!!!! THEY SAID CONTACT ATT RISK MANAGEMENT Who hasn't returned a phone call or email...
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JefferMC
ACE - Expert
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36.9K Messages
10 years ago
Wait... why is the title of your post "ATT HAS TOTALLY TAKEN ADVANTAGE OF ME" then in your post you discuss how AT&T's contractor, Texstar, caused you a problem and referred you to AT&T.
Is that the end of the story? If so, your title is false advertising.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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skeeterintexas
ACE - Expert
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28.3K Messages
10 years ago
@Buckshot101 are you saying that you've contacted Texstar and they refuse to accept responsibility for damages?
Yes, ATT has a risk management company but why would they be responsible when Texstar (contractor) is the one that (allegedly) caused all of your problems?
[Legal discussions are not permitted per the Guidelines]
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Buckshot101
Tutor
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7 Messages
10 years ago
I've contacted ATT and Sedgwick to get TEXSTARS insurance info both are not helping they don't return calls or emails they take your money and treat you like TRASH!,
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Buckshot101
Tutor
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7 Messages
10 years ago
That's what I'll probably end up doing.. Thanks for the response
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rbox1064
Mentor
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32 Messages
10 years ago
I'm having a tough time imagining how the sewage got into the fresh water supply?
I've heard of water lines being cut, and sewage lines being cut, but did they cut both and the sewage contaminated the fresh water?
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Buckshot101
Tutor
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7 Messages
10 years ago
They filled my line with a lot of dirt and rocks causing the back up into the home.. The city of round rock had to send crews out about 4 times to put a camera into the ground on 4 different days to see if the blockage had been cleared caused by Texstar Enterprises...
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rbox1064
Mentor
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32 Messages
10 years ago
Oh... I see now. Thanks for explaining that. As for who is responsible, I don't know. Could be the contractor, but maybe AT&T since they are the ultimate line owner. Goodluck.
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Buckshot101
Tutor
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7 Messages
10 years ago
We'll do thanks for the concern and advise....
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Buckshot101
Tutor
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7 Messages
10 years ago
Thank you...
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Buckshot101
Tutor
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7 Messages
10 years ago
ATT / Sedgwick insures the work done by Texstar ...
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skeeterintexas
ACE - Expert
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28.3K Messages
10 years ago
Sedgewick is the risk management company. If there is a problem or monetary claim, this is who you will have to deal with.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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