Tutor
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2 Messages
Filing complaint w/ FCC for Bait and Switch tactics
I was provided a plan through the loyalty dept. to stay with AT&T. Viewed my bill and it was higher than before. Phoned customer service and was told the plan offered to me by the loyalty dept. would not be honored for the price it would be an addition $45. I then was switched to the loyalty dept. and spoke to a very rude agent that basically told me "to bad so sad".
Nothing I can do.. After another hour on the phone I was told that I would hear back in 4-5 days. At&t is not what it use to be... They sold me a plan to get me to stay that was not even available. I am contacting the FCC and making a formal complaint. After that I will set up service with a new provider..
Scarletlady
Tutor
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3 Messages
6 years ago
I have tried since June to get a bait & switch issue resolved. I will be filing a complaint with the FCC and Attorney General. I have spoken to multiple reps who tell me there is nothing they can do and just deal with it. We bought a BOGO at an AT &T store and they refuse to honor what we sold. They said the salesperson got it wrong and pretty much too bad! I have been a customer since 2003. As soon as my contract is over I will never do business with this sketchy company again.
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b_lucky
Teacher
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4 Messages
5 years ago
My Order *****, same existing triple play services $113/month(plus tax and fees) was incorrectly overcharged with bait and switch to $155 10/8/2019, as well with $249.95 on 10/23/2019. I have been eager to wrap this up in a fair and transparent fashion for months (Aug-Nov 2019) regarding AT&T's fraud. I did not consent to a more expensive service, when I brought this up this discrepancy a dozens of times to AT&T (phone, physical mail, live chat, bbb.org, etc) I was only sent in circles or not get an honest answer to correct AT&T's mistake. I took you guys advice and got their empty promises they said on the phone, in writing.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
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SyracuseAsh
New Member
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3 Messages
5 years ago
I just fell victim to a bait and switch scam by an AT&T "account specialist" on June 12, 2020. I was promised services and a cheaper plan. Well, that didn't happen because this new "unlimited" elite plan did not have those services and its technically not unlimited data. I was in a grandfathered account and reached regarding an unrelated issue (which that issue hasn't been resolved yet either) and I was mislead and scammed by a "Jim B" through the AT&T chat on their website. I was passed around between 5 different people. I was told by ALL of them that this was AT&Ts mistake and they acknowledged that I was given false promises. Then, I was told that I can get my AT&T watchTV back for free because I was mislead and to do so all I had to do was create a brand new account login. I did that and I keep getting error messages saying something was wrong on AT&Ts end. The rep then proceeded to tell me that I need to try on Google Chrome. I am a Mac user and I only use safari and do not have google chrome. So he told me to download it and then try again to make a new account. This is when I was starting to get irritated. And of course..That didn't work either and was told to try again later. The next day I tried again and it still wouldn't work. I talked to 4 other people that day and they said that AT&T is "aware of the issue" and they are "working on it".
I have receipts for everything where it shows, in black and white that this was AT&Ts mistake and I will get my services back for free. I filed a complaint with the FCC last night and the BBB. This is absolutely ridiculous! I am disgusted with AT&T. This behavior towards their customers is unethical and unprofessional. If anyone knows of an open (Edited per community guidelines) (Edited per community guidelines) against AT&T PLEASE LET ME KNOW! I am hoping that my filed complaints will be heard by the FCC and AT&T will be held accountable for scamming, misleading, fraudulent activities toward their PAYING customers. I would go into more detail but I don't have enough space. AT&T needs to STOP doing this to their customers. I have done my research and I KNOW I AM NOT THE ONLY ONE this is happening to.
The only positive thing I have encountered with this disaster is that Jonye & Robin actually called me to help resolve this issue. Unfortunately it still isn't corrected as AT&T stated but Robin and Jonye were very open and transparent with me. I appreciate their honesty. They saw and recognized that their employer had scammed me.
(edited)
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ddddlilley
New Member
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1 Message
4 years ago
I just had bait and switch from AT&T. Here's what happened: I got a deal at Target by AT&T. I was told the rate would be about $130 / month; then after the plan was actived, I got our first bill for over $700! I called AT&T right away so they could fix it...but the AT&T people - except for one person - was horrible to me. They said this is what it is. Not only did they bait and switch me - but they just were nasty and so uncaring. The mangers were the worst. I don't understand how a company can do this. It must be a horrible place to work. Employees act how the company sets them up to act. Does anyone know who I can talk with legally? I can't let AT&T do this to anyone else.
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
@ddddlilley Was this deal for UVERSE TV because that's where you've posted.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lilyvanpm
2 Messages
3 years ago
This is a nightmare so bare with me as I try to summarize. This is a BAIT-N-SWITCH case with trade-in that ATT neglect to take any responsibility to remedy the matter. This situation started on Dec 13, 2022 and now, March 25, 2022.
Each call I'd made, it's about 1 hr + and I'm super stressed each time. I had to take time from work to plan for at least 1 hr being on the call. Each time I’m on call with ATT, I have to make sure the call doesn’t get disconnect and not get disrupted with work b/c you all know that when you call back to ATT, you have to start all over again.
Dec 13, 2022, approx 2 pm PST, talked to Sarah at ATT (customer loyalty department). She'd promised my iphone 12 pro max trade in for a new iphone 13 with $1300 credit. This was a recorded line btw.
Feb 24, 2022, bill showed up only $1000 for trade-in value instead of $1300 as promised.
March 21 @ 9:04 am PST, called back, this time Bryan answered.
March 23, @10 am PST, called ATT, yes again, after no phone call from mgr on 3/21.
March 25, 22 7:58 pm PST, no phone call from ATT. Why do I keep hoping that ATT will do the right thing?
It has been 4 months and issue of bait-n-switch from ATT has not been resolved. No phone call phone ATT as I’ve been promised 3 times by 3 different reps.
This is fraud but I’m just one consumer against a conglomerate like ATT. Appreciate anyone with any recommendations.
Desperate consumer.
Thank you for reading.
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lilyvanpm
2 Messages
3 years ago
This is a nightmare so bare with me as I try to summarize. This is a BAIT-N-SWITCH case with trade-in that ATT neglect to take any responsibility to remedy the matter. This situation started on Dec 13, 2022 and now, March 25, 2022.
Each call I'd made, it's about 1 hr + and I'm super stressed each time. I had to take time from work to plan for at least 1 hr being on the call. Each time I’m on call with ATT, I have to make sure the call doesn’t get disconnect and not get disrupted with work b/c you all know that when you call back to ATT, you have to start all over again.
Dec 13, 2022, approx 2 pm PST, talked to Sarah at ATT (customer loyalty department). She'd promised my iphone 12 pro max trade in for a new iphone 13 with $1300 credit. This was a recorded line btw.
Feb 24, 2022, bill showed up only $1000 for trade-in value instead of $1300 as promised.
March 21 @ 9:04 am PST, called back, this time Bryan answered.
March 23, @10 am PST, called ATT, yes again, after no phone call from mgr on 3/21.
March 25, 22 7:58 pm PST, no phone call from ATT. Why do I keep hoping that ATT will do the right thing?
It has been 4 months and issue of bait-n-switch from ATT has not been resolved. No phone call phone ATT as I’ve been promised 3 times by 3 different reps.
This is fraud but I’m just one consumer against a conglomerate like ATT. Appreciate anyone with any recommendations.
Thank you for reading.
Desperate consumer.
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skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
@lilyvanpm. You have posted on a totally unrelated thread in the UVERSE TV forum. Please post in the correct forum.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jeremy1069fm
Scholar
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79 Messages
3 years ago
FCC doesn't enforce this kind of thing. The FCC only really enforces interference, Public File violations, offensive content (On local TV stations), EAS and things like the Quiet Act.
AT&T (and any other provider) can charge you as much, bait and switch as much as they want. If you want to complain to someone, try the BBB. Then you might be able to talk to the AT&T Office Of The President, which is basically a call center with more capabilities. Other than that, this is just how it is. You kinda have to deal with it. If you have another provider to switch to, go for it. They might end up honoring the deal if you do.
(edited)
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