When I signed up, i was told that i would get a promotional gift card after a couple of billing cycles. It has never come. Has anyone else had this problem?
You need to go visit the Reward Center to get the reward cards.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
@goodner27 wrote: There are no rewards for this account according to the rewards center. What a huge disappointment that it is taking this long, with no answers.
See what ATT Customer Care can do for you.
Click the ATT Customer Care link in my signature, send the PM, explain your reward situation.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris __________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PMATT Uverse Care(all service problems) ATT Customer Care(all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more
I Too never received my $100. promotional card as promised-when I inquired ATT said it had to be APPLIED for by a certain date-which they said had lapsed and therefore would NOT honor it-Pretty Shoody way to treat new customers! I will be looking for another service provider
have already done that- still was told "will not honor rewards card because it wasn't applied for by the date they specified? Since when does a customer need to APPLY for an item that was suppose to be part of the sign up agreement? Sounds like a run-around to me!--- also ATT Uverse speed is slower than what I had with my previous service company- this has not been a good experience here!
The terms for all these promotions have language similar to (if not exactly like) this attached to them:
Card redemption required. ...Redemption req'd: Reward Card sent 4-6 weeks after redemption to customers who retain qualifying svcs.
The "redemption" involves visiting the rewards redemption site 4-8 weeks after installation.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ok but it still does not make sense to make a new customer "apply" for an offer" that was part of the sign up agreement was my point! in any event...this is still not agreeable terms to this customer.It was implied at the time-this card would be sent so nothing more was thought about it. I gave up excellent service from another company to sign with ATT Uverse and did not expect mombo-jumbo language!
This is the way AT&T has chosen to do it. They state the conditions. It's up to you to follow their rules, or not get the gift card.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
@22kjlmde wrote:
Thanks i choose a differnt path ,one called good buisness ethics not
meaningless promises
If it's so difficult to get the rebate in your eyes, why did I get my initial $200 check, even though they cancelled it more than 20 times? Perseverance w/Rewards Center supervisor that thought something 'looked funny', got the check a week later.
Then what about the $20 reward card I got for upgrading Internet, or two times getting $50 reward cards for upgrading to u300.
If you'd read the fine print about the offer, it says redemption required. Nothing wrong w/the business practice for ATT rewards.
Chris __________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PMATT Uverse Care(all service problems) ATT Customer Care(all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more
Jeffster
ACE - Professor
•
411 Messages
10 years ago
You need to go visit the Reward Center to get the reward cards.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
goodner27
Contributor
•
3 Messages
10 years ago
a huge disappointment that it is taking this long, with no answers.
0
0
mibrnsurg
Expert
•
4.3K Messages
10 years ago
See what ATT Customer Care can do for you.
Click the ATT Customer Care link in my signature, send the PM, explain your reward situation.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
22kjlmde
Tutor
•
9 Messages
10 years ago
I Too never received my $100. promotional card as promised-when I inquired ATT said it had to be APPLIED for by a certain date-which they said had lapsed and therefore would NOT honor it-Pretty Shoody way to treat new customers! I will be looking for another service provider
0
0
22kjlmde
Tutor
•
9 Messages
10 years ago
have already done that- still was told "will not honor rewards card because it wasn't applied for by the date they specified? Since when does a customer need to APPLY for an item that was suppose to be part of the sign up agreement? Sounds like a run-around to me!--- also ATT Uverse speed is slower than what I had with my previous service company- this has not been a good experience here!
0
0
22kjlmde
Tutor
•
9 Messages
10 years ago
Dear Chris- I also call it like I see it- I will be a "former ATT uverse user one day"
0
0
JefferMC
ACE - Expert
•
36.9K Messages
10 years ago
The terms for all these promotions have language similar to (if not exactly like) this attached to them:
Card redemption required. ...Redemption req'd: Reward Card sent 4-6 weeks after redemption to customers who retain qualifying svcs.
The "redemption" involves visiting the rewards redemption site 4-8 weeks after installation.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
22kjlmde
Tutor
•
9 Messages
10 years ago
offer" that was part of the sign up agreement was my point! in any
event...this is still not agreeable terms to this customer.It was implied
at the time-this card would be sent so nothing more was thought about it. I
gave up excellent service from another company to sign with ATT Uverse and
did not expect mombo-jumbo language!
0
0
JefferMC
ACE - Expert
•
36.9K Messages
10 years ago
Do coupons make sense?
Are rebate offers stupid?
Is life fair?
This is the way AT&T has chosen to do it. They state the conditions. It's up to you to follow their rules, or not get the gift card.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
22kjlmde
Tutor
•
9 Messages
10 years ago
meaningless promises
0
0
goodner27
Contributor
•
3 Messages
10 years ago
Thanks for the suggestion to contact ATT customer care. I did via email, and I got immediate attention and resolution. I am satisfied.
0
0
mibrnsurg
Expert
•
4.3K Messages
10 years ago
If it's so difficult to get the rebate in your eyes, why did I get my initial $200 check, even though they cancelled it more than 20 times? Perseverance w/Rewards Center supervisor that thought something 'looked funny', got the check a week later.
Then what about the $20 reward card I got for upgrading Internet, or two times getting $50 reward cards for upgrading to u300.
If you'd read the fine print about the offer, it says redemption required. Nothing wrong w/the business practice for ATT rewards.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
22kjlmde
Tutor
•
9 Messages
10 years ago
0
0