non U-verse voice calls

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@blynnie wrote:

 

We called the 1 800 number on the bill and were informed that the 250 minutes were only to U-verse customers.   So we were charged for all non U-Verse voice calls.  We didn't want that since most of our calls are to non-Uverse numbers.  She said we would have to switch to U-Verse unlimited which is $10 more a month.  We made the switch but are not happy with the misrepresentation.

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That makes no sense.  The 250 minutes are for all outgoing calls not just calls made to other U-verse customers.

By the way, calls to other U-verse customers would not use any of the 250 minutes.

Doesn't make sense to me either but I was billed for every call that wasn't to an ATT uverse customer!  I definitely hadn't gone over the 250 minutes either.

You can contact Alex one of the Community Managers via PM and have him look into it. As far as I know you should be able to call anywhere in the US with the 250 plan.

I agree with JFW, send Alex a PM.  It will be in your best interest.

Thanks everyone!

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@blynnie wrote:

We recently signed up for ATT U-verse.  We signed up for U300, and U-Verse Voice 250.  The information we received said as follows.

 

AT&T U-Verse Voice 250

 

250 minutes of calling each month to anyone in the U.S. and U.S. territories.

 

When we got the bill, We were charged for all non U-Verse voice calls.

 

We called the 1 800 number on the bill and were informed that the 250 minutes were only to U-verse customers.   So we were charged for all non U-Verse voice calls.  We didn't want that since most of our calls are to non-Uverse numbers.  She said we would have to switch to U-Verse unlimited which is $10 more a month.  We made the switch but are not happy with the misrepresentation.

 

Nowhere was this stated in the literature. 

 

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Welcome blynnie and thank you for posting. I'm sorry to hear about the billing trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Regards,
Alex

Thanks for the update.  That makes sense.  I had never hear of customer being charge for all calls to non-U-verse customers.

Glad to hear that we could help.  Thank you for the update!  🙂

Regards,

Alex

Thanks for the update.

Yes you are charge for all incoming and outgoing calls on U-verse just like a cell phone even though it is a landline.  And by the way you no longer have local calling, it is charged as long-distance to call anyone even next door.

Another one of those things AT&T forget to tell you when they sell you a service. I have gone and got a cell phone with another company at 1/4 the cost per month.

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@vet55 wrote:

Yes you are charge for all incoming and outgoing calls on U-verse just like a cell phone even though it is a landline.  And by the way you no longer have local calling, it is charged as long-distance to call anyone even next door.

 

Another one of those things AT&T forget to tell you when they sell you a service. I have gone and got a cell phone with another company at 1/4 the cost per month.

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That's not true.You are not charged for calls unless you go over the 250 allotted minutes a month or make an international call.  You are correct that Uverse Voice does not differentiate between local and LD calls like a traditional land line service. However, that means there is no such animal as "charged as long-distance". Calls over the 250 minute allotment are all the same price, whether you call your next-door neighbor or Anchorage, Alaska.