Contributor

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1 Message

Tuesday, August 6th, 2013 5:00 AM

Please can I get my bill in English? I don't speak Spanish! I called andtalked to someone but its still not changed.

How do I get my phone bill in English?

Accepted Solution

Official Solution

Former Employee

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75 Messages

12 years ago

Hi, gidgetjan3130

I wanted to test this out for you with my att.net account. I know this can be rather difficult with all the choices in Spanish. Here's a step-by-step screenshot based solution that will show you how to switch it back (After login) when everything is set to Spanish.

Perfil = Profile

Actualizar Mi perfil = Update My Profile

Spanish Profile Step 1.png

Informacion de la cuenta = Account Information

Modificar = Modify/Edit

Spanish Profile Step 2.png

Select "Ingles" (English)

Guardar Cambios= Save Changes

Spanish Profile Step 3.png

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

1.9K Messages

12 years ago

Go here: myAT&T Login - Pay Bills Online & Manage Your AT&T Account and log in with your credentials you used when you signed up for uverse.

ACE - Expert

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36.9K Messages

12 years ago

BeeBeeSa, Eso podría no ser útil si las instrucciones están en español.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

1.9K Messages

12 years ago

No sé por qué algunos de estos puestos son empezados

Community Support

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254 Messages

12 years ago

Hi gidgetjan3130,

Hopefully, you were able to navigate the link that beebeesa provided. It may be hard because it could be set in Spanish, but once you log in, to get to the language settings you would Go to My Account - My Profile - User Information - there is a click button for Browser Language - click English.

If you are having issues with this, let us know and we would be glad to help. Also, just for additional information if we do have to take it one step further, with your phone bill, is it a cell phone, land line phone, or U-verse VOIP phone?

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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