Santa Ana, CA U-Verse TV Outage - 05/29/15

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@rjj714 wrote:

My TV service isn't working this morning, but phone and wi-if is. Is anyone else in Socal having the same issue?  Keep getting, "TV Signal  Has Been Lost" message.  Troubleshooted per website and it didn't help. Called CS and the guy was in India, he was no help.

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Did you do a soft reboot of your entire system?   If you have phone and internet, most times a reboot will work.

Unplug RG/DVR/STBs.  Plug in RG.  Wait for all lights to return.  Plug in DVR.  Wait.  Plug in STBs.

same.  power on and then the TV feed freezes - signal lost.  appears to be larger issue with AT&T service.  reboot and indicated network changes occurred - possible upgrade by AT&T causing issues? waiting for further updates from provider.

Same in RIVERSIDE - since yesterday Thursday 7/28/2015 about 9 PM. I was watching the channel ABC7 news and the picture would FREEZE - then get the "Signal is not working" with a list of 1-5  check list of reboot & unplug. GO to AT&T.com U-verse tech support.

    I did "Live Chat" found out it is the company's service that is out and they estimate 4-6 hours more to restore it. Ugh! They have had all night! I lost my Syfy DVR program as well. I am still able to watch SOME HBOs....so weird and strange. 

channels 2-10 out.  Support reports all of California affected

Why doesnt AT&T just say there is a bug in update.  All HD channels except FNC freezing after about 10 seconds. Buffering problem perhaps ???

Hi,

We apologize about the inconveniences on the issues with the TV service. Our team is investigating the issue and working towards getting it resolved.

-David T

As an update to my original post, I logged onto the AT&T website and troubleshooted the problem using the prompts to have my system rebooted -- it didn't work. I contacted the 800 help desk which took me to someone in India who had me unplug everything (again) and that didn't help. He then remotely rebooted my system (for the 3rd time) and that didn't help. When I asked if there as an issue in my area he said no, that the problem was with my system. He asked if he could reboot my system again (for the 4th time), and I hung-up on him. So, I've tried the unplug and plug everything in again (numerous times) and wish that AT&T would stop offering that as the ultimate fix for all problems since it's not working.

Hi,

Again, we apologize about all the inconveniences. The issue should fully be resolved now. If you are still having problems, try rebooting your equipment by unplugging the power and plugging it back.

-David T