troubleshoot and resolve tool download windows 7 64 bit

IT WORKED, thank you a bunch!

Your Welcome!!  Glad it got you fixed up.  Remember to always stop back in if you need assistance with anything else!!

Thanks, and I sure will.

---

@BeeBeeSA wrote:

Your Welcome!!  Glad it got you fixed up.  Remember to always stop back in if you need assistance with anything else!!

---

You're the best, BeeBeeSA!

Hi Again;

The solution worked on the 12th but I can not get it to work again; it comes up with INSTALL FAILED for the plugin.  Do I have to go through this process everytime I want to view/manage my home network settings on a windows 7 64 bit machine?  Thanks for your help & enjoy the day.

---

@BeeBeeSA wrote:

Since I assume that you've already discovered that Win 7 64 bit is not available, you can use the online version here.  On this page it says it's Win 7 compatible but it does not specify 32 or 64 bit but there is a link to click for Win 7.

---

Did you use the online version or download the program to your computer?

Thanks for the FAST comeback.  I was trying to download it to my computer so I could access it anytime (like I do on the other computers with windows XP) but no luck.

The only suggestion I can think of would be to call AT&T 800-288-2020 and ask for tech support.  Once on the line with them ask what Win 7 (32 or 64 bit) will work or will both work.  At least then you will know whether it's a program issue or an issue with your computer.

hanks, but I have given up on AT&T tech support.  Thanks for all your help have a great day.