unresolved issues managers not returning calls

I am having unending issues with customer service agents/managers.  I have spent countless hours/days on the phone with ATT agents/managers.  Every call takes hours and always has to start with an agent that insists on trying to resolve the issues.  Despite extensive notes in the system, the agents refuse to escalate to managers until they have wasted even more time on the phone with me.  The nightmare started in April when the ATT rep sold me an "upgrade" of services, aka UVerse.  Quite simply, its crap.  I ended up taking 3 days off of work, the technicians spent 16+ hours the first day, 14+ hours the second day and then multiple hours the 3rd, 4th, and 5th time the technicians were in my house.  This is all in addition to the hours on the phone and unending aggrivation of have no service, slow service and intermitten service.  Despite what I was "sold" on the phone, I later learned that ATT does not REALLY commit to what they sold.  So, in my case, there is no adequate infrastructure to support high speed internet in my area so the promise of 12 gb really only means they have to have speed of 6.  So HALF the speed they sell.  I of course challenged the agent once I realized I was sold a lemon, and the agent told me, "it's clearly in the fine print".  I immediately pointed out I was sold the servies over the phone, no fine print was provided.  As a fairly educated person, I find this bate and switch tactic is disgusting, unethical and ATT should be stopped. 

After disputing the horrible service, the pathetic installation process, the lack of service, I was granted a PROMISE of a credit for the installation fees and credit for the interuption of service.  HOwever, these credits were not made and my service was cut off!  I contacted ATT to dispute this action and was told, I must pay $242.  After arguing for hours, I paid the fee and was told I did not owe anything more.  A week later, my phone was turned off AGAIN.  I contacted ATT to dispute this action and was told, I must pay another $131.  After spending several hours on the phone, having my dog escape during the drama (be aware my neighbors were unable to contact me as the phones were turned off, my internet was turned off, my home phone was turned off!) so my dog roaming the neighborhood resulted in a hefty vet bill because she was hit by a car and was unable to walk.  Keep in mind, ATT still did not process the credits, had told me prio that I did not owe any more money.   So Yes, I was forced to pay the $131.  The agent assured me I would not be charged any more and infact put notes in the system to assure me that when anyone looked at the account they would see that I did not owe anymore money.  3 Days later, I goet another call from ATT threatening to turn off my phone for lack of payment.  I spent 5 hours on the phone, spoke with 3 agents and 2 managers and still no resolution.  What is dispicable is that both managers promised resolution and to call me back yet NEITHER called me back.  The next day I called again to find out why no one called me back and I was told they would.  The next day (today) I called again to find out why no one called me back, and I was sent a new bill for over $1000!  THIS IS CRAZY!  I spoke with an agent and a manager.  This manager AGAIN assured me I would get resolution and he opend a case J25148163.  I don't believe him.  Why am I just now getting a case number after spending days and countless hours on the phone with agents/managers.  Why after the prior agents assured me repeatedly I did not owe any money, and put notes in the system to suppor this, why am I still receiving bills!  

There is something seriously wrong with ATT.  Tomorrow is a new day on my quest to dump ATT. #ATTGREED  #ATT=NOINTEGRITY