Very Frustrated with ATT

 Where should I begin:

My wireless goes out regularly, sometimes several times a day. When it does, I nor my children have cell or ATT phone service in case of an emergency- my cell phone service is poor at my home living near a federal park. Luckily, I have wifi calling on my cell but only if my wireless works. In fact, I tried yesterday to call my 12 year old on his cell while I was at work and I couldn't get him for 20 minutes because the wireless was out. He was home by himself.

Recently, 2 boxes stopped working (more in the past). I returned 1 late and I was charged over $50+ for that. 

As a result of additional fees, I called to reduce my service and was basically harassed by the customer service person who presented to me various packages and "deals", none of which served my needs. I got over that and was in the process of finalizing an order when the representative hung up on me and so I could not confirm. I never got a call back.  I received an email shortly after with an order that I did not want not ask for.  I then turned on my TV to see what service I did have, and the tv service was not working AT ALL.  So, I chatted with ATT again. Suddently the 1 box I now have does not work- keep in mind this is a new cable box I received 3 weeks ago after having to return the broken box via UPS. Interesting that it was working before I changed my service yesterday. Now I have to return this broken box and won't receive the newer box until tomorrow evening with no guarantee that this one will work. 

Long story short, I thought moving to ATT was of better benefit because the prices were lower than TWC. In the end, it costs more to have service with ATT as addional fees were added for things that were normally covered by TWC and the customer service is nearly impossible to navigate. Each time I was changed a fee, it was when ATT equipment did not work. Insane and disrespectful to paying customers. I'm not a fan of either ATT or TWC and am not under the illusion that these are not-for-profit corporations, but this is rediculous. 

All I want is:   high speed unlimited internet and basic TV line up. I do not want the phone service but it comes with the "package."  Of course, adding HD to the basic tv line up, which I would like to have, adds additional costs. Then, I would have to change the box out which could possibly add more fees to my bill 

So, I am left with the choice of going back to TWC which has a higher price and none of the fees, or not have cable at all. By now there is no guarantee that they don't now add fees either. Now I understand ATT will acquire TWC. Again, insane. Those are the only availble choices I am aware of in my area.

Anyone have suggestions? Frankly, I'm not sure if there is a solution to this beyond just cancelling my ATT service. This is the last straw for me.