Where to file complaints and grievances-Uverse

I have been a customer for 20 years or so from my first cell phone to u-verse. Have their products in my home and business, but thats ending now. Very poor customer service, Rates are so sparatic its unbelievable. When I spoke to customer service and retention reps they could care less, told me to just throw my modem away and good luck with my next provider. They must have it going on like that, so my advise woud be to find a better provider and stay away from At&t .......

Oh my God! I just got off the phone with them! Do u think we get a discount in therapy for the 2 of us together? haha     Heck it made me open a beer.

I have been dealing with an AT&T Uverse issue for the past 5 days due to an error on the part of an AT&T Representative. I have been on the phone with diffrent AT&T Reps today for 3 hours and I am currently still on the phone working for resolution. Besides filing a complaint with the BBB and FCC (which are not going to get my cable services restored) who can I contact with in AT&T that can actually get me results? The represetatives have been unhelpful, unconcerned, and have yet to resolve anything. I do not want to cancel my service, my family has been happy thus far. I just want my services restored and the issue resolveed that AT&T caused in the first place.

I too am a victim of the ATT Bait and Switch. Promised a package of services for a price quoted only to find out I have a package I never approved or signed up for. Customer service is a joke saying there is nothing they can do, even though my conversations were all in the notes on my account. If this is how they treat a customer of 30 years...I'm out!

ATT Uverse Customer Support is as bad as their service.  Am experiencing internet slow down (<1mps and have paid service of 24 mps).  Called Customer support yesterday and after 45 minutes of reseting modems and no resolution, they give me an appointment for a service tech today sometime between 4p-8p.  At 8:30, I called to find out what happened to the tech since I was not notified in any way that they would be delayed.  The CS rep named John hung up on me after informing me that maybe tomorrow, a tech can come by.

AT&T has gotten worse every year.  No wonder the public is getting fed up and trying to find alternate means of service.  I'll be joining them.

Wo do I send it to?

I also have complaints about Uverse lying to me, I have my signed order, they have overcharged me monthly!!!! With ATT, same thing, we have 1 phone we only pay service on, bought an 1-6 which we are on a monthly plan for-----is now up to $140.00 a month!!!! I've called repeatedly, been sent to so many different people, service is horrible, you can never understand people in India!!  P. Zappa

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I've been a loyal AT&T user for over 30 years. Earlier in the year I had to drop my cell phone because they wouldn't provide service for a 2g phone. A few months ago, I canceled my t my landline because NO ONE could resolve an issue with my online payment acct. Worst of all is U-Verse Wireless Internet. I had been using  a old DSL (with very few issues) until wireless reached my rural area 10 months ago. I was so excited to have wireless...but that has been a pipe dream....the most unreliable connectivity EVER!! Have had to go trhough disasterous "customer service" over & over to get 3 different techs out here who resolved the issue for a few hours. They all told me to call THEM if the problem resurfaced....which it did within hours. After 2 conversations, they quit answering my calls. I spend an incredible amount of time just trying to go online or stream shows on my tv through Roku. I reset and reset until I could SCREAM. Today I called a manager's number and left a message asking if I should switch to cable internet. I wish they'd just tell me the truth....if they can't/won't fix it. First thing next week, I leave AT&T for good. I will never be back. Their loss. I will tell everyone I know and will post my comments wherever I can.

Two days into new service. Internet package not delivering speeds promised. Called support. Spoke to "Gerard." Twenty minutes later... "Please talk to the sales office tomorrow."

Thanks, Gerard but I'm already a customer -- CALLING SUPPORT FOR SUPPORT.

Transfer me to the Cancellation department, instead.