ATT Installer Drilled a Hole Through My House

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@Holeinhousel wrote:

I contacted AT&T by telephone and reported this. They said they would be back in contact and have not. Posting to the forum seemed my last recourse with no response from AT&T Customer Service by phone. I did have to handle the "fix" of sealing the hole myself. It really shouldn't be a customers responsibility to mop up after work that should have been done by the paid "pro". 

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To discuss the poor workmanship directly with AT&T, I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

I am submitting photos of the entry point at my house for consideration.  I will tell you that this was done over 8 years ago & I've never had an issue with weather or bugs getting in.  Also note that the installer drilled directly into a brick which is logical since the wire is too big to go into the mortar joint.

The photo above indicates that the small plastic disc on the right is not sealed to the hole and can be moved but it will stay if no one touches it.  Thankfully, no ants have figured that out.  The hole on the left was sealed and the black washer thing stuck down.

As you can see by this photo, the black 'washer' on the right stays in place when it's positioned properly.  Perhaps the prem tech forgot the silicone seal at the time of install.

Is this a poor job?  Is detrimental to the value of my property?  Have there been issues with critters and weather?  The answer to all three questions is "no".

That being said, I'd love to see a photo of the OP's install for comparison.

That photo shows "acceptable" quality work, but again why wouldn't the premtech use the AT&T recommended silicone sealer to finish the job, glad that the ants or other pests haven't figured out the way in through that unsealed gap when the cabling enters....Lucky you. 

...and FYI...I'm not going to be upset about the lack of sealant (especially after all this time!).  I'm thinking a little hot glue in the hole (I don't have any silicon sealant) and squish the black disc in place.  Wouldn't that work? 

@my thoughts

I'm pretty sure you're a premtech or line tech?

Pretty accurate rundown and summary of how things work for the premtech line tech...

You might have seen my posts regarding how harsh working conditions are for AT&T 

prem and line techs....I sympathize and understand how things get missed and rushed.

I don't blame the techs for the issues, but the top management for setting unrealisitc goals and trying to be so efficient that it ends up causing problems in the real world...Too many MBAs without actual real world work experience making the policies and setting the goals.

That is a receipe for long term disasters. 

They did shoddy work in my house as well and I am suing.  I own the house and a house guest had it installed without my permission.  

Yes the same thing happened to me the Technician wanted to Drill a Hole through my Brick Wall: 

So I informed him to install the cable just like Comcast, He Said his Cable is Fiber Optic so I gave him other Options but he Refused:

So I Told him to take a Long WALK OFF A SHORT PIER 🤔🤔🤔 

Thread 5 years old and will be closed. 

Please start a new thread in the correct forum with your questions or concerns.