Tutor
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7 Messages
DVR is Poor Product
I am curious to hear from anyone else who has had to replace their DVR's in the last year or so.
Last night right after tip off of game 4 western conference, screen freezes. I reset and here we go AGAIN.
This is the Fourth (4, thats FOUR, ATT) DVR that has gone tango uniform in the last year.
So of course I call customer support. When verifying my account i give them my 4 digit password. The support person continues to say "We are so sorry that is the wrong answer, what is your favorite restaurant?"
Now im getting extrememly frustrating.... After a few attempts to understand this person he asks for my telephone..... Then he says "Ooooops I have the wrong account on my screen."
Well once that was taken care of he sees that yes its the DVR that is inoperative - AGAIN.
And of course I'll be on the top of the list for repair, - 2 days later.
Anyone have this issue of junk DVR's? Additionally who do we talk to about this product other than IT, a refund is in order.
dhascall
ACE - Master
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1.4K Messages
11 years ago
I really doubt that 4 DVR's have gone bad. Once in a blue moon, a DVR will fail but it sounds like there is a major issue with your system. AT&T replaces the DVR as a first step and not first track down line interference, poor line conditions, loose connectors and so on. I also doubt that a Technician has a way of telling that "yup, your DVR is inoperable." I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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baseballisback
ACE - Professor
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8.2K Messages
11 years ago
In six years with U-Verse, I have had two DVRs. So yeah, they *do* go bad from time to time, but if it's that many, I'd think that line issues are the culprit. And yes, these line issues happen on all providers all over the country.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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dhascall
ACE - Master
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1.4K Messages
11 years ago
I'm sure they do but not to the extent that the OP had, 4 in a short time. I wonder if we'll hear from them again?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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oufanindallas
ACE - Master
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480 Messages
11 years ago
I've had one STB go bad and zero DVRs since 2009.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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antman_2
Guru
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93 Messages
11 years ago
In four years my Motorola vip1225 hung tough then my new 2250 only lasted 9 months. Of course it had 250 gb of data on it. Very, very irritated.
Att came out two days later replaced it and I called customer service. They credited me $40- and at that time I negotiated a better rate for a year.
It sucks having dvr problems but at least ATT steps up.
It could be the X1 at comcast and you could replace it every other week and deal with the worst customer service the industry has ever heard of.
Hang tough. They'll figure it out.
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