DIRECTV Community Forums

Exchanging out a UVerse DVR

I spoke with tech support last night because any time I try to watch any movie On Demand the screen freezes and sound cuts out. The tech recommended that I exchange it at a local AT&T store, but when I called them they said they didn’t exchange those at the store and gave me some UVerse dispatch number which appears to be for employees.

Does ANYONE know how to exchange my UVerse DVR?!

Responses

davemize

ACE - Professor

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473 Messages

5 years ago

The only way to exchange hardware is by calling 800.288.2020, have customer service confirm the need, then have them ship you a unit for replacement. You'll then be responsible for taking the old unit to FedEx or UPS for return to AT&T at no cost to you.

3

EidolonDMM

Tutor

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11 Messages

Thank you for the expedient reply! Very much appreciated!

Like

5 years ago

0

Constructive

Employee

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34K Messages

@EidolonDMM keep in mind you will lose any recordings in your old dvr

(edited)

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Like

5 years ago

gr8sho

ACE - Professor

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1.5K Messages

@EidolonDMM

I would resist changing the hardware. Get att to ensure line quality is commensurate with the service you’re paying for.

Plan B is to start looking for a replacement TV service.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

EidolonDMM

Exchanging out a UVerse DVR

davemize

EidolonDMM

Constructive

gr8sho

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