Scholar
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64 Messages
Going from 6Mbps to 75Mbps question
I ordered this yesterday but getting notices about a service call on the 25th to install. I believe years ago in order to correct a speed issue it was told that it was easier or better to just increased my speed to 6Mbps which I did. I don't remember all the details but I know that a tech never neede home access so this time shouldn't be any different, correct? They "may" need to make changes the unit(RT??) at the end of my street though.
DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hello @wptski,
Sorry for any confusion, but yes, for an upgrade to 75 Mbps, a tech is required to come out to make physical changes.
-ATTU-verseCare
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wptski
Scholar
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64 Messages
8 years ago
Physical changes to what, the grey box(RT) at the end of my street that serves my area?
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skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
RG (Residential Gateway aka Modem).
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JefferMC
ACE - Expert
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36.9K Messages
8 years ago
75 Mbps service almost always requires two pair.
He may swap out your gateway to a newer one that supports dual pair (if yours doesn't).
He will need to visit your local VRAD and find a free pair to connect you to.
He will need to identify a free pair from the VRAD to your home and connect it at the VRAD end.
He will need to visit the pedestal or pole near your home where your drop originates and connect the new pair to your drop.
He will need to visit the NID on your home to connect the new pair.
He will likely need to make a dedicated home run of Cat5e cable from the NID to wherever your Gateway is located and install a new AT&T branded jack.
He will need to test the signal at your NID and at your Gateway to ensure that you have enough for trouble-free service.
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wptski
Scholar
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64 Messages
8 years ago
I knew the RG term but I guess VRAD is what I was referring to.
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wptski
Scholar
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64 Messages
8 years ago
Thanks for details and it seems much of the items aren't needed but some might be. Due to house layout my RG is inconveniently located on the upper shelf above my badly cluttered workbench which I'll have to clear off! 😞
The RG is a Two-Wire 3800HGV-B.
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JefferMC
ACE - Expert
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36.9K Messages
8 years ago
A 3800 will not support dual-pair, nor the communications profile needed to support 75 Mbps, so you will be betting a new Gateway.
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wptski
Scholar
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64 Messages
8 years ago
Thanks, good to know, good time to write down the new password/key off the tag too!
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wptski
Scholar
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64 Messages
8 years ago
What are they using for Gateways now? I hope it has at least one coaxial output as that's what one of my TV's has to have! I ran that myself, up from the basement, through a closet, across the attic, down through another closet and lastly through a interior partian wall. Having to have CAT 5(e) would be deal breaker!
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JefferMC
ACE - Expert
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36.9K Messages
8 years ago
I believe that all gateways still have coax out for HPNA distribution, but the newer ones no longer support VDSL2 in on the coax connector.
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wptski
Scholar
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64 Messages
8 years ago
As long as they have the one coax output, I'm golden! In the future I plan to move my PC to a room I'm going to renovate along with following the coax run with CAT 5(e). I don't think that the 3800HGV-B has another coax connection that would be an input but I might be wrong.
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JefferMC
ACE - Expert
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36.9K Messages
8 years ago
The 3800 has only one coax connector. However, it is able to use it simultaneously for VDSL2 and HPNA. Technically both protocols are bi-directional.
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wptski
Scholar
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64 Messages
8 years ago
Thanks! The install was this morning and I got the 5268AC RG, just a minor issue with connection from the NID. Line check tool showed an issue but was corrected.
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