2 Messages
Having trouble setting up Uverse cable
I live in an att supported apartment complex. We have at&t cable and wifi. Our wifi works great! We have been having trouble with the cable tv though. I have tried pairing the Ven501 with our receiver and the closest I've gotten is a white gear on the screen, which always turns into a red X. I have tried restarting everything, unplugging and plugging in, waiting, and trying to pair again. I have even switched out a couple of receivers since we have a few left over in this apartment. Nothing works. What am I doing wrong?
Constructive
Employee
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34K Messages
3 years ago
red X usually means the box isnt communicating with the u-verse network
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Constructive
Employee
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34K Messages
3 years ago
grabbing an extra box wont work because each box must be provisioned to the account . have you called at&t and had them provision a box or did you just unpack it and plug it in?
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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edhight
2 Messages
3 years ago
Honestly there was a pile of equipment here when I moved in. I have no idea which box I'm supposed to be using. I'll look for some clues.
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Constructive
Employee
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34K Messages
3 years ago
you need to order new service and get new boxes ,they arent interchangeable between account and likely the previous tenant will get charged for non returned boxes
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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baseballisback
ACE - Professor
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8.2K Messages
3 years ago
Wait...
So you moved in to a new apartment and saw some U-Verse equipment and thought it'd work?
Yeah...that's not gonna work, especially if the previous resident canceled service. You'd have to order new service. From AT&T, that'd be either a streaming service called DirecTV Stream or regular DirecTV. U-Verse has been sunset and the only active accounts are grandfathered. If you had U-Verse before your move, you should have been allowed to keep it. If you canceled, you can't go back.
AT&T internet is still supported and active. It'd still work. It's just the TV service known as U-Verse which has been sunset (except to accounts active as of the sunset date.)
@Constructive -- It's possible the previous resident was told not to return equipment.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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